Danilo Justino Sanna

Experience

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  NetBuzz – Agência Digital

  Sept 2013 - Dec 2014

  Technical Support and Junior Web Designer

  I worked on network configuration and maintenance, ensuring the efficient and secure operation of IT infrastructures.I performed routine services and implemented risk prevention measures, ensuring service continuity and mitigating issues before they affected users. I was responsible for strictly meeting SLAs, maintaining direct and proactive contact with clients to understand their needs and provide quick and effective solutions. Additionally, I developed and supported websites, ensuring they were always up-to-date, functional, and aligned with client expectations. This role required a combination of technical skills and strong communication and customer service abilities. Show less

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  Teleperformance

  Nov 2014 - Jun 2016

  Support Host Analyst

  I worked in the support and maintenance of a vast technological infrastructure, including web servers, email servers, hosting, databases, and cloud machine management.My experience includes managing and optimizing virtual stores based on the Magento platform, ensuring efficient and secure performance.Additionally, I was responsible for customer and end-user support and training, providing specialized technical assistance and training for effective system use.This role required a combination of technical and interpersonal skills, ensuring customer satisfaction and the continuous and optimized operation of technological services. Show less

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  Madnezz

  Jul 2022 - now

  Web Junior Developer

  Responsible for the creation, customization, and maintenance of websites for a network of over 100 shopping centers across Brazil.In this role, I ensure that each site meets the specific needs of our clients.My work includes developing custom functionalities, performance optimization, and integrating various platforms and services.This job requires a combination of technical skills and a deep understanding of best practices in web development, resulting in robust, responsive sites aligned with user and client experience expectations. Show less