Bruce Rapport

Experience

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  CableData (acquired by DST systems)

  Mar 1987 - Aug 1995

  Project Manager

  Managed a staff of nine software analysts in projects of converting other cable television subscriber management databases to those offered by CableData. Management style resulting in the highest employee retention among peer managers. Provided clear project communication to all levels of the customers' management.

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  Amdocs

  Aug 1995 - Apr 2011

  Sr. Product Manager for the foundational group building platforms on which all other business units can extend their applications. Currently responsible for an automated decisioning engine built upon semantic technologies; defining scope, priorities, and user stories. Expanded the market requirements defined by the product manager into functional requirements for software applications. Held customer requirement gather sessions. Managed collaboration meetings reviewing requirements and solutions with multi-national teams. Served on industry standards bodies like OBF and IPDR. Invited presenter at conferences like Broadband Home and Voice on the Net (VON). Developed proof of concepts for trade shows that lead to new customer contracts.

  • Sr Product Manager

    Jul 2005 - Apr 2011

  • Sr Business Analyst

    Aug 1995 - Jul 2005
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  ClearXchange (acquired by Early Warning Services)

  Jun 2011 - Mar 2017

  Business Analyst / Project Manager/Scrum Master

  Business Analyst -- for all development work, including back-office web services and messages (IBM WebSphere), as well as the consumer facing website and functions supporting person-to-person payments from clearXchange's industry leading institutions. Project Manager -- for all SDLC projects and vendor implementations.Knowledge Expert -- for contact center.Scrum Master -- for development work on the consumer website and support application.

• 

  Stone Cobra

  Aug 2012 - May 2013

  Sr. Implementation Manager and Business Architect

  Business Architect and Project Manager for consulting and development projects related to Oracle Knowledge. KCS expert linking support practices with technical solutions.

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  Early Warning®

  Mar 2017 - now

  Drive functionality of the Zelle Network so that it meets the digital payment needs across all markets. Act as technical liaison to the financial institutions that are participants in the Zelle Network. Mentor Product Managers. Be the voice of retail and wholesale banks and credit unions in development of network solutions. Provide tactical direction on all product components related to the network support of Zelle, the bank-supported person-to-person and business-to-consumer real-time payment system.Drive the product roadmap, working with cross-departmental teams to ensure the final product is built and delivered as expected.

  • Sr. Director, Product Management - Zelle Network

    Aug 2020 - now

  • Director Of Product Development

    Mar 2017 - Aug 2020