Meredith Lopez

Experience

• 

  Dovenmuehle Mortgage, Inc.

  Oct 2018 - May 2022

  • Provided timely and professional client communication by online chat • Led comprehensive onboarding and training for new team members based on the company's technical systems, client relationships, and verification procedures • Managed daily correspondence responding to high-volume calls, emails, and online chats• Accurately entered and updated clients' records and data in the company database (reducing the overall processing time)• Proactively addressed and resolved customers' complaints and maintained high customer satisfaction • Worked with staff writers to create custom resolution letters to follow up with clients • Completed survey research based on customer experience and delivered monthly reports providing insight for strategic decision-making

  • Loan Servicing Representative III

    Feb 2021 - May 2022

  • Loan Servicing Representative II

    Feb 2020 - Feb 2021

  • Loan Servicing Analysis

    Oct 2018 - Feb 2020
• 

  ALDI USA

  May 2022 - Feb 2023

  ECommerce Intern
• 

  ALDI USA

  Nov 2023 - now

  ECommerce Specialist