Rayza Torres Castro

Experience

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  Texas A&M University–Central Texas

  Jul 2021 - Jul 2022

  - Restructured and manage campus tours including scheduling, scripts, records, service, and efficiency.- Developed programs to increase student engagement through awareness and community events.- Presented and educate students and community leaders in the Central Texas area on higher education.- Created references for future Blue Coats to follow including scripts, trainings, and P20 presentations.- Actively recruited prospective students for the University during tours and outreach events in the Central Texas area.- Represented students at high profile university events.- Translated and develop student resources in Spanish. Show less

  • Temporary Assistant to Assistant Director of Student & Civic Engagement

    May 2022 - Jul 2022

  • Student Affairs Advisory Committee

    Apr 2022 - Jul 2022

  • Blue Coat Ambassador

    Jul 2021 - Jul 2022
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  CENTRAL TEXAS YOUTH SERVICES BUREAU

  Jan 2022 - Jan 2023

  Member Board Of Directors
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  UPS

  Jul 2022 - Jan 2023

  Sales Associate

  - Proactively assisted over 100 customers per shift by providing merchandise expertise, answering questions, processing custom orders, and handling payments-Improved customer's shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue-Understood and delivered the brand’s philosophy and lifestyle to the customer-Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers. Show less

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  Texas A&M University–Central Texas

  May 2023 - Aug 2023

  Student Research Assistant

  - Use the program Qualtrics to create surveys in order to analyze the survey data and create reports based on said data.- Manage all email marketing concerning surveys for the department.- Attended SSEI Strategic Planning + Policy Summit for the summer of 2023

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  The Carlson Law Firm

  Jun 2023 - now

  - Conduct 60-80 phone Spanish and English consultations a day to determine eligibility for potential clients.- Maintain strong communication with potential new clients throughout emotionally tackling calls.- Perform data-related projects as needed to assist legal team on excel.- Sign and communicate with Spanish and English-speaking potential clients throughout the beginning stages of theirtime with the firm via email and phone. - Manage client's claims in congruence with Mass Torts all the way through the pre-litigation and litigation process.- Use data programs such as AIM and Litify in order to analyze, maintain, and prepare clients for the litigation process.- Work with clients and courts throughout all 50 states in the country to file their claim in a timely manner and prior tostatute of limitation.- Prepare client’s files by gathering the appropriate evidence needed to construct the client’s case.

  • Bilingual Intake Specialist

    Feb 2023 - now

  • Bilingual Litigation Legal Assistant

    Jun 2023 - Jul 2023