Mir Ehtesham Rahman

Experience

• 

  Emirates NBD

  Dec 2006 - Nov 2010

  Customer Service Representative

  Managing VIP customers pertaining to customer queries, complaints, and requests.Generating sales leads for retail products of the bank which include credit cards, loans, and various other banking products.Taking action for various customer requests such as bank statements, certificates, transfers/payments on the phone after proper verification.Following up with the concerned departments in solving customers queries.Replying to customer queries through the medium of emails and solving their issues with their accounts.Performing team leader duties in their absence such as generating performance reports of the team, and advising any improvements in their responsibilities. Show less

• 

  Emirates Islamic

  Nov 2010 - Apr 2011

  Business Support

  Generating MIS reports of the bank on the basis of all retail products, as well as branch and ATM transactions.Analyzing the business made by the bank in terms of deposits, withdrawals.Determining the profit rate for different retail products of the bank on weekly basis.

• 

  Daman - National Health Insurance Company

  Oct 2011 - now

  Providing excellent customer support to clients/Health Insurance Specialist in terms of evaluating and processing all received requests.Ensures that all queries and complaints raised by clients are handled and resolved in the most effective manner.Achieves the proper capturing of data in the system with a focus on accuracy and efficiency.Projects a professional company image through interaction with internal & external customers.Recommend process improvements.Receive, evaluate, and track endorsement requests.Receive, check log and update claims reimbursement requests in the Claims Transaction Report and ensure that the client is informed of any rejected claims.Recognize, document, and alert the Team Leader and/or the Supervisor of the unit of trends in customer inquiries.Efficiently monitor of Turn Around Time (TAT) for each application/endorsement requests.Creating issues in MedNext for requests of upgrades, downgrades, and all related underwriting approvals.Computes for HAAD fines if applicable.Processing of requests from A to Z that includes Data Collection, Data Processing, Quality, Printing, and Distribution.Implements Policies & Procedures as per published guidelines.Ensures that the medical ethics are respected at all times during fulfilling of the tasks.Processing renewal and new business applications through various programs. Show less

  • Corporate Sales

    Sept 2019 - now

  • Senior Associate (Key Client Operations)

    Oct 2011 - Aug 2019