Miguel Ciena

Experience

• 

  Puerto Rico Telephone Company, Inc.

  Aug 1992 - May 1995

  Computer Specialist I

  •Modifying and implement applications or Microcomputers system.•Complete Knowledge of Computer Programming: C language, Dbase, RPG/400, Fortran, Pascal, Cobol.•Complete Knowledge in NOVELL operating systems. •LAN ADMINISTRATOR•Develop training presentation of standard software and application programs.•Complete knowledge in repair microcomputers hardware and software.•Contacts vendors or dealers to obtain information concerning hardware, software, supplies and pricing.•Install and test hardware/software and recommends system configurations.•Support different departments for various program and operating activities.•Modifies existing programs using structured programming languages.•Merge Telecommunications system with Computers Environment. Show less

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  Sprint International/Caribe

  May 1995 - Aug 1996

  Service technician / Network Operations Specialist

  •Install and maintain CPE including CSU, DSU, and Modems.•Install and maintain Packet Switching Processor ( TP3, TP4, TP8)•Install and maintain Router, Mux and related voice equipment•Maintenance includes the physical and protocol interfaces of the equipment•Troubleshooting experience in Data and Voice Services•Complete Knowledge TX equipment including Switching (DACS)•Complete Knowledge in CIS,FMS,TRS-I,OESOTS and TDT2•Support Frame Relay, SMDS, X.25 ,SNA•Complete Knowledge in test set equipment like Data Scope and DS0-DS3 level test set.•Knowledge in Local Area Network and Wide Area Network (Cisco, Nortel Equipment) Show less

• 

  Sprint

  Aug 1996 - Sept 2019

  •Managed the day to day operations of the Engineering Team for Managed Data/Voice Services.•Recruit, Hire, Evolve, Motivate and Retain key engineers within assigned geography, so the organization and department processes can continue.•Define and execute a 30/60/90 days process for employees that perform below the required standard and if needed, take the appropriate action around that.•Oversee a team of Network Engineers, who approve customer network, security, data design, provide support to Sprint installation team and develop internal statement of work documents and provide Tier 4 support for Managed Customers.•Responsible for service delivery , service assurance and implement team.•Attends pre-sales and planning meetings and is expected to deliver effective presentations to both customers and key decision-makers within Sprint•Assist with the development of formal sales plans and proposals•Direct account and partner responsibilities for selected accounts Show less •Managed the day-to-day operations of the Engineering Team for Managed Data Services. •Recruit, Hire, Evolve, Motivate and Retain key engineers within assigned geography, so the sales processes can continue•Maintain a great working atmosphere that allows personal and professional development to each one of the team members•Define and execute a 30/60/90 days process for employees that perform below the required standard and if needed, take the appropriate action around that.•Establish, document, and enforce processes that allow higher efficiency and productivity of the engineering team.•Oversee the Engineering Team, to execute, authorize, coordinate: performance reviews, team feedback, hard, soft skills coaching, local and abroad training, and technology enablement of Sprint products.•Manages the activities of individual contributors with accountability for goals, objectives, and operational policies. •Manages multiple high-level individual contributors who plan, design, and implement networked systems of various scope and various degrees of complexity.•Develop relationships with customers, partners, system integrators, and corporate organizations to enhance sales processes and drive customer satisfaction.•Broad engineering and operational responsibilities covering managed services (data and security), Network Change Requests, Secure Federal customers, Global IP. Show less •Design and implement network systems of various scope and various degrees of complexity. Work with line managers in engineering services and help with functions required to develop and implement various network plans.•Provides pre/post-sales engineering as follows: prepares detailed engineering specifications for equipment procurement and installation, manages implementation milestones, implements complex software configurations and coordinates the development or enhancement of post sales support processes. The engineer may accomplish these activities as a member or leader of a cross-functional project team•Provide high-level and detailed architectural consulting, technical and sales support in assignedaccounts. •Perform in-depth and high-level technical presentations for customers.•Attends pre-sales and planning meetings and is expected to deliver effective presentations to both customers and key decision-makers within Sprint•Assist with the development of formal sales plans and proposals•Direct account and partner responsibilities for selected accounts•Provide specific solutions/technology/ product consulting, technical and sales support for accounts•Provide consultative support and mentor other less experienced Engineers•Manages capacity utilization and economic sizing of Managed Network Services backbone equipment and facilities (switches, routers, circuits, servers, and integrated networks). The engineer maintains demand/capacity statistics, develops growth alternatives and expansion plans, and is responsible for establishment of budget requirements (i.e.; project costing) and strategic implementation•Plans, implements, and maintains support systems used to manage and operate complex, multi-protocol advanced services networks. The challenge of seamlessly integrating services management systems [Simple Network Management Protocol (SNMP) managers, network element managers, and work group tools] with advanced services applications. Show less •Provide second technical support to field operations personnel in areas such as trouble Isolation, optioning of equipment and services•Effectively use and administer operations support systems which manage work processes, Networks (Frame Relay,X.25 , SMDS , ATM and Router Network)•Manage and Configure Cisco Router Network•Manage and Configure 3Com Hub/Switches Network •Knowledge in Local Area Network and Wide Area Network•Perform pro-active Surveillance, network management•Responsible for design and implementation of Network services using complex technologies. Performs project planning and customers network design. Show less

  • General Manager - Network Engineer - Global IP Services and Managed Services

    Dec 2010 - Sept 2019

  • Senior Manager Network Engineering

    Jan 2005 - Dec 2010

  • Senior Network Engineer

    Jan 1997 - Jan 2005

  • Advanced Network Specialist II

    Aug 1996 - Dec 1997
• 

  Seminole State College of Florida

  Aug 2005 - now

  Adjunct Professor - Computer Engineering Technology Department

  Professor for the following courses:• CTS 2142 – Information Technology Project Management• CET 1600 – CCNA Exploration -Networking Fundamentals• CET 1610 – CCNA Exploration -Routing Protocols & Concepts• CET 2615 – CCNA Exploration -LAN Switching and Wireless• CET 2620 – CCNA Exploration - Accessing the WAN• CET 2625 - CCNP ROUTE: Implementing IP Routing• CET 2626 - CCNP SWITCH: Implementing IP Switching• CET 2628 - CCNP TSHOOT: Maintaining and Troubleshooting IP Networks Show less

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  Fortinet

  Sept 2019 - now

  Pre-sale / post-sale Systems Engineering support of Fortinet products and services. Support provided to Carrier accounts and MSSP's. Pre-sale / post-sale Systems Engineering support of Fortinet products and services. Support provided to Carrier accounts and MSSP's.

  • Director of System Engineering

    Jan 2025 - now

  • Senior Manager System Engineering -GSI

    Mar 2023 - Jan 2025

  • Lead Senior Systems Engineer

    Jan 2023 - Apr 2023

  • Carrier Systems Engineer

    Sept 2019 - Jan 2023