MacKenzie Wentworth

Experience

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  WaterColor Inn and Resort

  May 2016 - Aug 2016

  Front Desk Agent Intern

  • Welcomed and assisted guests during peak season for a 4-star, luxury hotel, while adhering to Forbes standards habitually• Frequently communicated with internal company departments and third-party vendors businesses to deliver service beyond guests’ expectations and enhance staff dependability• Regularly monitored email and phone calls, ensuring immediate attention to guests’ needs and accelerated response time

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  ResortQuest

  May 2018 - Aug 2018

  Hospitality Intern

  • Designed a mobile app mock-up in collaboration with a team of interns to streamline the guest check-in process, revitalize brand promotions, and highlight available perks for guests• Operated front desk administrative tasks for 238-on-site vacation rental units during peak season• Attentively processed guests’ requests and complaints via phone calls, email, and face-to-face to amend concerns and provide supportive service to guests

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  Henry's Restaurant & Bar

  Aug 2018 - Dec 2019

  Server

  • Commended for modeling positive leadership by inspiring resourceful problem-solving skills, especially during periods of high demand• Initiated and dedicated to building customer relationships to obtain customer loyalty while maintaining professional business morale• Carefully received and delivered F&B orders in compliance to health and safety policies and regulations

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  Southern Way Catering Inc

  Oct 2018 - Feb 2019

  Premium Suite & VIP Club Attendant - University of South Carolina Athletics Division

  • Oversaw the VIP Club in addition to suites within a given shift for a 17,000-square foot arena during sport and entertainment events• Followed and completed tasks in accordance to special instruction from event set-up to event breakdown using effective teamwork and communication• Tactfully checked-in with guests to fulfill menu orders and deliver smooth service, while maintaining clean and appealing suite displays

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  Spectra

  Dec 2019 - Mar 2020

  Catering Sales Coordinator

  • Systematically prepared and distributed Banquet Event Orders (BEO’s) for a 142,500-square foot convention center facility• Supported event production on behalf of the Catering Department for private events, trade-shows, conferences, conventions, meetings, and workshops• Routinely retrieved and recorded post-inventory data for catering sales, stock, and client payments • Actively relayed all BEO adjustments and cancellations to Catering and Event Staff following official documentation procedures NOTE: Due to COVID-19 in 2020, all business at Columbia Metropolitan Convention Center was shut down temporarily in accordance to pandemic regulations. Show less

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  Insight Global

  Nov 2021 - Sept 2022

  Recruiter

  • Spearheaded a process-improvement initiative to streamline onboarding for recruiters and account managers, integrating UKG software for efficient data management• Conducted full cycle recruiting for both permanent and contract roles, from talent sourcing and screening, to hiring and onboarding for various clients simultaneously throughout the United States• Managed inbound and outbound relationship sales by utilizing effective RMS techniques to track and engage potential candidates• Leveraged a candidate-centric approach to build trust with prospects, generate rapport, and match candidates to the best fit role within STEM, business, and sales industries Show less

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  Bonness Cosmetic Surgery and Medi Spa

  Mar 2024 - Sept 2024

  Patient Coordinator

  • Adhered to HIPAA protocols and policies to ensure patient confidentiality and data security in all interactions and documentation• Managed patient scheduling for medical providers to optimize business and enhance patient safety based on pre-care and post-care accountability• Coordinated billing processes including patient invoicing, payment collection, memberships, and promotions in compliance with financial responsibility• Diligently responded to patient inquiries via phone call, email, and face-to-face to address concerns and requests with urgency and professionalism to facilitate productive workflow Show less

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  Milwaukee Tool

  Nov 2024 - now

  Early Talent Acquisition Coordinator