Laritza Bernal

Experience

• 

  Sun Up Services LLC

  May 2017 - now

  Office Administrator

  - Assist with administration of excavating, landscape, and construction services for projects with a minimum revenue of $20,000.- Assist and manage customer relations.- Manage invoices and bills.- Manage contracts with companies and contractors- Manage payroll- Manage a social media account to promote the business.

• 

  Sun Set Services LLC

  Sept 2017 - Dec 2019

  Self Employed

  - Provided janitorial, snow removal, and landscaping services.- Created marketing for the business through social media, brochures, and flyers.

• 

  TORO TAXES

  Feb 2020 - Jun 2020

  Taxpreparer

  - Became the office lead within a month and quickly improved customer service to highly satisfactory.- Managed customer service support and appointment setting in an efficient manner.- Participated in marketing such as events, social media, brochures, and flyers to accomplish a wider market in the town of Castle Rock.- Achieved a 200% increase in revenue compared to the 2019 tax period by the end of the 2020 tax period.

• 

  Squeaky B’s

  Jun 2020 - Oct 2020

  Kitchen Staff

  - Successfully worked all positions of the restaurant throughout the season. - Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality. - Maintained high quality food standards by maintaining sanitation and safety standards. - Instructed new staff in proper food preparation, storage, use of equipment, sanitation, and safety.

• 

  Lulu City

  Jun 2020 - Oct 2020

  Doughnut Maker and Barista

  - Became a lead within a month for 1-2 employees every day.- Made and served the “Best in Grand County” Doughnuts, Coffee, and Gelato.- Responsible for opening and closing procedures and compliance with company policies, regulations, and food safety guidelines.- Consistently provided friendly services and efficiently handled food service complaints to promote better customer engagement and loyalty.

• 

  Debbie’s Drive In

  Oct 2020 - Jun 2021

  Lead

  - Gained the ability to work any position of the restaurant and became a lead within 2 months.- Oversaw a team of 5-12 employees in a fast-paced restaurant in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.- Completed restaurant opening and closing procedures and managed deposits.- Improved brand loyalty through close monitoring quality service and food and cleanliness.- Improved customer satisfaction through improvement of employee morale.- Created social media presence to improve marketing and develop customer outreach strategies. - Efficiently handled food and service complaints. Show less

• 

  Charlie's Sports Bar and Grill

  Dec 2020 - Dec 2020

  Waitress

  - Offered head waitress position for summer 2021 due to advanced prompt and attentive customer service.- Repeatedly praised by kitchen and bar staff for clear communication of preferences and special requests to minimize confusion, send-backs, or delays.- Continuously monitored cleanliness and compliance with company policies, regulations, and food safety guidelines.

• 

  Dallas W. Tourney Inc.

  Jul 2021 - Sept 2021

  Intern

  - Support property management efforts for flex-space industrial and commercial office buildings.- Required to be on call as needed for emergency maintenance issues from tenants, fire departments, vendors, etc.- Responsible for scheduling required yearly and quarterly alarm tests, backflow testing, etc. - Responsible for selecting and scheduling emergency maintenance vendors as needed such as HVAC, electrical, elevator, landscape and janitorial.- Help to red line new leases, update and send lease amendments and extensions.- Audit rent roll, leases, and certificates of insurance for clients and vendors regularly.- Take incoming tenant prospect calls and work to coordinate showings. Show less

• 

  Cuba Cuba

  Aug 2021 - Aug 2023

  Server and Bartender

  - Created an enjoyable environment for customers

• 

  Reilly Smith State Farm

  Sept 2021 - Oct 2022

  Account Representative

  - Maintained high quality customer service for the office- Sold a variety of insurance products to individuals and businesses- Answered any questions policy holders had about their policies - Reviewed current policies and need with potential customers - Prioritized personal needs as an influence for their insurance needs