Sijoy Francis

Experience

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  Pramugka Enterprises Pvt. Ltd

  Nov 2014 - Jul 2016

  Operations Associate
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  LuLu Group International

  Aug 2016 - Dec 2019

  IT Support

  •Installing and configuring computer hardware & software, PC, Workstation, Servers, printers and scanners.•Manage and configure Point of Sale Machines (TP.net, Wincor- Nixdorf) and different types of weighing scales [Avery Berkel] in retail business support.•Plan and schedule periodic update of OS patches, fixing security vulnerabilities, upgrade infrastructures.•Monitor and control all products stocks movement by using SAP HANA ERP applications.•Provide required business continuity supports to retail hypermarket & distribution chains.•Tracks and resolves system issues using a help-desk ticketing software.•Handling all kinds of goods invoice movements, updating all real-time data to system.•Organize online meetings and events to conduct remotely through Microsoft Teams and Zoom. Show less

• 

  Envino Solutions Pvt. Ltd

  Jan 2020 - Sept 2021

  System Administrator

  • Troubleshoot and resolve technical issues and ensure optimal system performance. • Implement and enforce security policies and procedures to protect data and systems from unauthorized access, cyber-attacks, or breaches. • Perform backup and recovery operations and ensure data integrity and availability.• Monitor and analyze system logs and alerts and reporting on system health and performance.• Automate and optimize system administration tasks using tools and best practices.• Provide technical support and guidance to users and other IT staff.• Document system configurations, procedures, and changes.• Collaborate with IT teams and vendors to coordinate system maintenance, upgrades, and projects. Show less

• 

  Factor_

  Mar 2024 - Jul 2024

  Production Associate

  • Strategically manage resources to ensure optimal customer satisfaction.• Streamline processes to expedite quality checks while maintaining high standards.• Work as a team to enhance production output and meet customer demands efficiently.• Maintain an accurate database to track service history and improve customer experience.• Implement rigorous quality control measures to ensure consistently excellent service.• Maintain product records with 30% fewer errors, improving overall quality control. Show less

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  Electrovaya

  Aug 2024 - now

  Shipping Coordinator

  ● Coordinate in house movements as well as shipping readiness of parts, finished goods, RMA and various other materials.● Monitor the logistics of the material flow, track using the ERP system and document trails to ensure all necessary documentations are in present.● Keep a track of the material in and out schedules inline with the production and shipping plan.● Ensure to complete the shipping checklist and documentations such as border control documents, shipping documents, Dangerous Good Certificate, etc.● Monitor and identify the areas of improvement required with the scheduling of materials by maintaining the past transactional data.● Understand and assess the requirements from the other departments to make sure the products/services are ready on time.● Communicate and work with logistics, production and supply chain teams, as well as the warehouse and carriers in day-to-day operations and get the materials on time as per the Master Production Schedule.● Monitor and maintain adequate material inventory needed for the production and customer orders.● Track and record the transactional data and performances and assist in shipping audits.● Timely answer related inquiries as required by the Logistics and Operations teams.● Oversee, track, and prepare the parts as per Bill of Materials and shipping documents prior to the delivery.● Work with the Quality Inspection/ Engineering team to make sure the incoming products are conducted with technical inspection. Show less