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Ayush Malik

Ayush Malik

Area Manager

Followers of Ayush Malik330 followers
location of Ayush MalikDelhi, India

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  • Timeline

  • About me

    Regional Manager at Ministry of Finance, CBIC, Saksham project a customer of Hewlett Packard Enterprise

  • Education

    • B.Tech from The Institute of Electronics and Telecommunication Engineers

      1988 - 1992
      Engineer's Degree Electronics and Communication

      I did many projects during the course. I also made a Radio Receiver;I used to teach under previliged students of class XI and class X

    • Pusa Institute, Pusa, New Delhi

      1987 - 1990
      Diploma Electronics and Communication Engineering

      I used to teach underprivileged students of class VI to class VIII

    • Govt Boys Sr Sec School No. 2; Rajouri Garden; New Delhi 110027

      1982 - 1987
      High School Phy; Chem; Math; Bio and English Distinction

    • Salwan Public School

      1973 - 1982
      Schooling at Salwan Public School till Class VIII

  • Experience

    • PCS Industries Limited

      Jun 1990 - Sept 2003
      Area Manager

      Area Manager - Customer SupportHandling Mini Computer and Mainframe Servers working on Unix AT&T SVR4Handling Clariion storageHandling large and key accounts of PCS like Hero Honda Motors Ltd, NTPC, DRDO, AIR etc.

    • CMS Infosystems Pvt. Ltd.

      Sept 2003 - Nov 2010
      Service Head

       Handled revenue of 12 Crores with 475 engineers in Territory of Delhi Haryana Himachal Punjab and JnK. Assisted by a team of Service Delivery Manager, ASDMs, Regional Resource Managers, BD Head. Over all responsible for achieving the Top line and Bottom line. Meeting CEO and CTO level executives at Clients place to improve the brand image of CMS / enhance business.

    • Celerity Networks (P) Ltd

      Nov 2010 - Mar 2011
      General Manager - Services

      Responsible for key accounts.New client engagements

    • MGRM Net Limited

      Apr 2011 - Nov 2012
      General Manager - Implementation

      Implementation of e-Governance automation solution for Educational Institutions like Schools, Colleges and Universities.Providing post implementation support to existing clients. Started the service desk function to provide post implementation support to existing clients.

    • DSM Infocom Pvt. Ltd.

      Jul 2013 - Aug 2014
      Regional Manager North

      My responsibilities include handling all key accounts.Responsible for EBITDA

    • PCS Technology Ltd.

      Aug 2014 - Aug 2015
      Zonal General Manager - Service Delivery

       Worked with PCS Technology Ltd. As Zonal General Manager – Service Delivery from Aug 2014 to Aug 2015. Responsible for pre-sales activities to help marketing team rope in IT Services business. Got new orders like SMIPL, Sandhar Technologies, Feedback Infra. Responsible to run branch as a profit center with focus on improving the bottom line. Meeting CIO and CTO level executives at Clients place to improve the brand image of PCS / enhance business. Responsible for IT infrastructure projects for PCS's customers. Driving SLA based Service Delivery for customers, people management and day to day operation. Managing a large team of resources deployed across various projects.  Escalation Management and SLA management. Ensuring compliance to set standards. Audit related documentation and evidence maintenance.  Creating awareness of various compliances in the team. Managing service delivery for Incident, Problem and Change Management processes. Ensuring timely, high quality service delivery and SLA compliance. Regular and timely reporting of service levels to client.  Notification & escalation management for high impact issues.  Ensuring root cause analysis is done for all major incidents. Documentation of lessons learnt in knowledge database. Monthly and Quarterly Business Reviews and feedbacks with client. Regularly updating clients on new technologies and trends and advising clients for upgradation of existing infra to meet their growing business needs. Show less

    • Price Waterhousecoopers

      Jan 2016 - Aug 2016
      Principal Consultant

      Handled Bharti Airtel Asset Lifecycle Management Project from Jan to Apr 2016. Worked here as Quality Lead. Team of around 40 DQC and FQC executives reported to me across 7 circles.

    • Hewlett Packard Enterprise (Third Party Role)

      Dec 2016 - now

      • Regional Manager

        Oct 2020 - now

      • Resource Development Manager

        Dec 2016 - Sept 2020

  • Licenses & Certifications

    • ITIL v2

      The Office of Government Commerce; UK
      Dec 2006