Robert Bento

Experience

• 

  Ghana Statistical Service

  Jul 2010 - Sept 2011

  Field Assistant

  Collection of data on market commodities for the preparation of monthly price indices.Edited and reviewed completed questionnaire to correct irregularities.Prepared reports to be used by management.Data entry of prices for computing price index.

• 

  Ghana Revenue Authority

  Sept 2012 - Aug 2013

  Client Service Representative

  Guided and educated clients and potential clients about issues concerning VAT registration and payment.Ensured that client's VAT quarterly returns are ready for collection.Assisted clients on how to calculate and charge VAT on goods and services.Coordinated concerns of clients to the appropriate areas to be addressed.

• 

  Fidelity Bank Ghana

  Oct 2013 - Nov 2014

  Marketing-Consumer banking

  Acquiring of new business and deepening of existing customer relationship for the target market by providing support, information and guidance.Sourcing for accounts and potential clientsIdentifying prospects where the bank’s products and services can be sold to.Targets and obtain appointments with prospects and customers to ensure delivery.Contact potential clients and customers to assess their individual needs and present to them how the bank’s product can meet and exceed their needs.Maintain accurate and up-to-date sales pipelines and forecast.Other duties as assigned by team manager and head of sales.Making sales presentationsNetworkingHandling objectionsClosing the salesServicing accounts Show less

• 

  Montran/ Fidelity Bank Ltd

  Mar 2015 - Sept 2015

  Bank Teller
• 

  UBA Ghana Ltd

  Sept 2015 - now

  Core Banking Application Support, investigate and resolve system/transaction issues, Data Services.Running of EOD/EOM process for Ghana, Kenya, Liberia, Zambia and Sierra Leone to ensure that the core banking application is ready for the next day’s banking operation.Develop and maintain SQL queries and scripts to extract, manipulate and analyze data from the core banking application database.MS SQL Server Reporting Services (SSRS) to automate email reporting to internal stakeholders Validating cash and cheque instruments and processing for customer fulfilment.Processing utility bills, school fees, government related bills etc.Carrying out specialized skills like foreign exchange.Handling customer complaints.Troubleshooting ATM issues and liaising with vendors for issue resolution.Overseeing the smooth running of over 20 ATM machines deployed across Accra.

  • Core Banking Application Support

    Feb 2021 - now

  • Processor

    Sept 2015 - Feb 2021