Raees Abdulla

Experience

• 

  PAMAC

  Sept 2004 - Oct 2005

  Process Executive

  • Validating & processing of credit card applications of standard chartered bank pan India• To liaise with the country credit for line clarification, pending clearance etc

• 

  FrontLine Marketing

  Feb 2006 - May 2007

  Officer

  • Preparation and maintaining MIS• Coordinate with other team members to ensure a reduced TAT• Testing customer eligibility & profile

• 

  Standard Chartered Holdings (Africa) BV

  May 2007 - Feb 2014

  Asst Manager

  • Processing balance transfer/ balance disbursal• Attending KYC training, completed AML tests• Identify fudged documents and report the same to the RCU( Risk Control Unit) • Assisted the policy team in making appropriate changes in the policy in line with the latest underwriting trends and market practice

• 

  Standard Chartered Bank

  Feb 2014 - Mar 2021

  • Reporting to GM (Employee Banking Head)• Managing a team of 32 employees• End to End monitoring and documentation part of retail banking products• Uploading and pre-screening of KYC documents as per bank’s policy for customer acceptance or rejection• Coordinate with sales channels for additional documentations if any• Laisse with Credit, Risk management and policy formulation team in case of discrepancies • Sanction communication to all stake holders regards to cases logged in system• Identification of compliance risk including fraud detection, AMC and risk mitigation and CPV• Generation of MIS reports including TAT, approval/rejection, pending documentation , sourcing and segmentation• Training and induction for new joiners and outsourced staff regarding bank policy and process• Organization and conducting internal training in accordance with the Bank’s policiesDIGITAL TRANSFORMATION ASSISTANCE • Upgradation of manual application to digitally accepted formats through Real Time On boarding process• Automation of policy compliance reports like AECB,CBRB, CDD(Customer Due Diligence) etc. through banks automated application • User Acceptance Test (UAT) including mobile and desktop interface and User Valuation Test (UVT) for all digital transformation projects • Providing feedbacks for system enhancement and customization according to customer documentation• New product launch and its data integration and its work flow Show less

  • Head Of Unit

    May 2016 - Mar 2021

  • Manager

    Feb 2014 - Apr 2016
• 

  Dubai Islamic Bank

  Jul 2022 - Aug 2024

  Senior Customer Service

  Deliver exceptional account management services to business banking customers, consistently surpassing service standards. Advise customers on suitable products, driving cross-sales and lead generation.Transition customer transactions to cost-effective electronic channels, enhancing operational efficiencyMaintain high levels of customer satisfaction in account opening and management.Ensure adherence to bank policies, service quality standards, and regulatory compliance.

• 

  Appro.ae

  Sept 2024 - now

  Sales Operations Manager

  Currently serving as Sales Operations Manager at Appro Onboarding Solution FZ LLC, I focus on optimizing onboarding solutions for clients while ensuring seamless operational workflows. My previous roles at Dubai Islamic Bank and Standard Chartered Bank honed my skills in customer service, business banking, and operational assurance, making me adept at delivering value in high-pressure environments.