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Robert Skup

Robert Skup

Tier III Help Desk Technician

Followers of Robert Skup285 followers
location of Robert SkupFlat Rock, North Carolina, United States

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  • Timeline

  • About me

    Information Technology Generalist @ Raynorcon Inc.

  • Education

    • Broward College

      2012 - 2014
      Associate's Degree Computer/Information Technology Administration and Management

    • Homestead High School

      2002 - 2006
      High School Diploma

      Activities and Societies: Band, Pottery, Art Participated in the arts and sciences including ceramics and computer classes.

  • Experience

    • Patriot National, Inc.

      Jan 2014 - Feb 2019
      Tier III Help Desk Technician

      Supervise multiple layers of service desk queue ticket distribution, including All, CSC, and Personal queue. Preserve and manage IT inventory for entire corporation, including laptops, desktops, surfaces/other mobile Windows products, iPad/iPhone, and printers. Manage vendors, interns, team coordination, and SOCS compliance integration. - Fueled continuous quality improvement by swiftly resolving T1-T3 tickets in high volume call center supporting in-house and virtual users. - Facilitated the new hire and company buyout integration, which involved hardware buildout, end user email migration, and physical office configuration and cutover. Show less

    • SUNZ Insurance Solutions

      Feb 2019 - Nov 2023

      • Cyber Security Analyst

        Feb 2021 - Nov 2023

      • Information Technology

        Feb 2019 - Feb 2021

    • Raynorcon Inc.

      Nov 2023 - now
      Information Technology Generalist

      HVAC company specializing in building automation.

  • Licenses & Certifications

    • CompTIA A+

      CompTIA

  • Volunteer Experience

    • Cashier

      Issued by The Salvation Army on Jan 2000
      The Salvation ArmyAssociated with Robert Skup