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Ciara Doherty

Waiting Staff

321 followers

Belfast, Northern Ireland, United Kingdom

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Timeline
About me
Customer Success Manager at Applied Systems
Education
- Queen's University Belfast
  2004 - 2009
  Bachelor’s Degree Computer Science Second Class Honours First Division
Experience
- Cafe Paul Rankin
  Dec 2003 - Jan 2007
  Waiting Staff
- King's Head Bar & Restaurant
  Feb 2007 - Aug 2007
  Waiting Staff
- Northern Ireland Civil Service
  Aug 2007 - Aug 2008
  IT Support
- SPAR
  Sept 2008 - Apr 2011
  Customer Advisor
- Phoenix Natural Gas
  Apr 2011 - Dec 2012
  IT Support
- Applied Systems Europe
  Dec 2012 - now
  - Senior Customer Success Manager
    Apr 2025 - now
  - Customer Success Manager
    Oct 2019 - Apr 2025
  - Business Analyst
    May 2018 - Oct 2019
  - Customer Services Manager
    Jan 2017 - May 2018
  - Support Team Lead
    Oct 2016 - Jan 2017
  - Software Analyst
    Dec 2012 - Oct 2016
Licenses & Certifications
- Excelus Manager
  Aspire Learning
  Jan 2018
- Delivering Bad News to a Customer
  LinkedIn
  Sept 2021
  View certificate
- ITIL Foundation Level
  AXELOS Global Best Practice
  May 2020
- Customer Success Management Fundamentals
  LinkedIn
  Sept 2021
  View certificate
- MCTS: .NET Framework 3.5, ASP.NET Applications
  Microsoft
  Jun 2013
  View certificate
- MCPS: Microsoft Certified Professional
  Microsoft
  Jun 2013
  View certificate
- Creating Positive Conversations with Challenging Customers
  LinkedIn
  Oct 2021
  View certificate
- PRINCE2 Practitioner certificate in Project Management
  APMG International
  Jul 2016

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