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Richard Webb

Richard Webb

Technical Support Representative

Followers of Richard Webb87 followers
location of Richard WebbSpringfield-Branson, Missouri Area

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  • Timeline

  • About me

    Information Technology Specialist at Amazon

  • Education

    • Ozarks Technical Community College

      -

  • Experience

    • TeleTech

      Oct 2007 - Aug 2008
      Technical Support Representative

      Assisted customers on 10-20 calls a day.Remote access of customer's computer to identify issues and resolve them with a solution that is both practical and meets the customer's needs/ expectations.Researched issues that I am not familiar with to find a proper resolution.Making orders for computer parts. (repair, replacement, upgrade), Secured credit card and other personal information with confidentiality. Facilitated shipping for computer pickup and repair.Extensive knowledge of past, present and future Hp products, and how to find their specifications. Show less

    • Spartan Computer Services

      Nov 2010 - Oct 2013
      IT Field Technician

      Contracting - I.T. Field Technician for POS SystemsLarge coverage area where driving long distances to a job site was often required. Communicate with restaurant managers to identify technical problems, performed troubleshooting and repair on an array of hardware and software systems including Point-of-Sale systems, networking, printers, drive through timers and wireless networks. Often had to rent hotels out of town for overnight installs and upgrades. Communicated all troubleshooting via email, telephone and web portal to appropriate channels, confirmed resolution of issues with managers and documentation on every contract. Show less

    • IEC Electronics Corp.

      Apr 2011 - Dec 2011
      Hardware/ Software Tester

      Covered a range of electronics testing procedures on multiple devices. Test and troubleshooting on ViaSat Inc. DISA Certified EBEM SATCOM Modems used in the U.S Army and Navy.Configured and ran Flying-Probe and other In-circuit Tests (ICT)Inspect simple and complex circuit boards for correct component placement and electrical shorts/ opens.Achieved IPC-A-610 Acceptability of Electronics Assemblies CertificationSoldering for both component installation and replacements

    • TeleTech

      Aug 2015 - Jan 2021
      Desktop Support Technician

      Part of a small IT group that manages 900+ Pc's and Thinclients for the Teletech call center.

    • Amazon

      Sept 2021 - now
      Information Technology Specialist

  • Licenses & Certifications

    • CompTIA A+

      CompTIA