Shaunte King

Experience

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  Career Education Corporation

  Feb 2011 - Dec 2013

  Admissions Advisor

  Promote the admission and matriculation of prospective students by fielding phone calls, processing applications, and counseling prospective and accepted students using student databases through a call center environment. Responsible for timely resolution of student questions and maintenance of all applicant records. Make recommendations on candidate eligibility and follow-up with students to maximize enrollment. Work as a team with other departments and fellow advisors to follow through with the administration and enrollment process. Perform and meet monthly admissions goals and answer que calls in timely manner. Show less

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  Northern Trust

  Dec 2013 - Jul 2017

  Administrative Assistant/Universal Banker

  Interacted with internal and external bank contacts using exceptional interpersonal communication, ensuring confidentiality standards were maintained. Created reports, graphs, presentations, and spreadsheets using Microsoft Office, contributing to the successful preparation for board meetings. Managed inventory by effectively tracking product use, anticipating needs, and accurately ordering, ensuring all materials were readily available. Coordinated travel arrangements, processed expense reports, performed compliance audits, and handled client banking transactions using excellent organization and task management skills. Show less

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  Synovus

  Jun 2017 - Apr 2020

  Assisted 15-25 customers per day by building relationships, identifying cross-selling banking needs, and providing personalized service, resulting in high satisfaction rate. Processed wires and loans, notarized documents, and opened accounts, CDs, credit cards, and loans using exemplary attention to detail and multitasking skills. Collected financial statements and proper documents needed to process loans and educate customers on financial goals, resulting in customer financial growth. Met and exceeded monthly sales goals by effectively explaining benefits to customers, increasing company revenue. Opened personal and commercial accounts. Met with commercial clients to go over products and lending services. Assisted with online banking access. Show less

  • Branch Service Supervisor

    Oct 2017 - Apr 2020

  • Relationship Banker

    Jun 2017 - Oct 2017
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  ResultsCX

  May 2020 - now

  Claims Customer Service Representative

  • Review and manage routine medical claims for Medicare members. Verify eligibility and coverage of health insurance plans and identify discrepancies in claims and referrals. Follow identification processes and apply proper coding. Receive patient information and enter information accurately and timely into software programs. Identifies potential areas of concern and works with management for resolution. Respond timely to all Customer Service and provider relations type questions. Document accurate information and follow HIPAA guidelines. Ensure legal compliance by following company policies, procedures, and guidelines, as well as federal insurance regulations. Pay attention to detail and provide and assist with accurate information regarding member benefits and provider inquiries. Show less