Jennifer H.

Experience

• 

  Propak System Inc

  Jul 2006 - Feb 2008

  Engineering Assistant

  Assisted engineers, taking phone calls, handled correspondence, created presentations, write procedure manuals and document control on large projects. Data entry for part maintenance and additions, ordering/releasing of materials into Visual Enterprise Database. Prepared and followed through on Inspection Release Certificates for all shipping and updated all shipping/drawing/requests for quotes logs. Issued Electrical drawings to clients and in-house employees.

• 

  City of Airdrie

  Feb 2008 - now

  - Provide operational technical support relating to City of Airdrie supported applications (Cityworks, CityView, FDM, PerfectMInd, Paramount, FMW): - Providing technical and end user support for the current state of an application and its associated business and technical workflows. - Recording all application issue reports, resolutions and change requests in FootPrints. - Being aware of all changes to an application, its data, and the associated business and technical workflows. - Assist with delivering end user training. - Collaborate with other IT resources as necessary to resolve any application issues or concerns. - Liaise with software providers on any application issues that require consultation. - Querying application databases for data analysis, troubleshooting and reporting - Provide Application Support Analyst support relating to City of Airdrie supported applications (Footprints and Escribe) - Providing technical and end user support for the current state of an application and its associated business and technical workflows. - Recording all application issue reports, resolutions and change requests in FootPrints. - Gathering requirements, configuring, testing and implementing application changes and enhancements as per application support analyst’s prioritization. - Soliciting approval of business units prior to implementing system changes and enhancements into a production environment. - Support end users in the post-project transition to facilitate change management needs. - Liaise with software providers on any application issues that require consultation. - Querying application databases for data analysis, troubleshooting and reporting - Maintain annual software contracts for Microsoft, SSPS, Adobe Creative Suite and AutoCAD - Ensure timelines are met and negotiate extensions when required.- Promptly respond to, assess, and resolve customer calls and requests. Show less Provide level II software and hardware support to users in response to service requests. Investigate and recommend hardware and software solutions, upgrades and patches in response to business needs and demands.- Coordinate, plan and oversee IT projects for refresh and new device deployment with the Desktop Group.- Budget Manager and purchaser for all Desktop Hardware and Software.- Implemented the adoption of Microsoft Deployment Toolkit in a Lite Touch environment, build and maintain Windows Deployment with minimal images to over 10 models of devices.- Schedule and manage backups Show less

  • SharePoint Application Support Analyst

    Jan 2020 - now

  • Application Support Technician

    Mar 2018 - Jan 2020

  • Desktop Support Technician II

    Feb 2010 - Mar 2018

  • Help Desk Administrator

    Feb 2008 - Feb 2010