Louise Chen

Experience

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  Poise Technology Corporation

  May 2003 - Oct 2004

  Project Executive

  Coordinated product pre-market approval project and obtaining FDA approval successfully. Constantly evaluated internal business process and identified problems with solution implementation to enhance and improve business and operation efficiency. - Liaised with senior internal stakeholders for cross-functional project collaborations. - Conducted medical market research and product analysis.- Developed and executed internal on-the-job training programs for sales department, and responsible for new employee orientation program.- Evaluated business procedures and implemented an online program to improve performance efficiency. Show less

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  Basso Industry Corp.

  Nov 2004 - Feb 2005

  Sales Representative

  Responsible for client account management and proactively contacted clients to maintain a consistent high level of service delivery and relationship. - Managed approximate 60 European accounts- Liaised with clients and RD team and tailoring product specifications to fulfill clients’ requirements. - - Managed clients’ requirement change and complaints, and resolved the requests on a timely manner.

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  Computershare

  Jul 2007 - Oct 2007

  Investor Service Representative

  Maintained customer accounts by processing adjustments. Prepared service reports by collecting and analyzing customer information and contributed to team effort by accomplishing related results as needed. - Managed and validated customer accounts details and performed account auditing.- Resolved service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution was completed. Show less

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  HTC

  Jun 2008 - Apr 2016

  Primary interface for mobile application management and communication with external parties involving tier one operators and partners in EMEA ensuring all roadmap and launched projects are defined, initiated and executed to meet sales strategy.- Managed mobile application preloads with tier one, and two, major operator partners ensuring apps tested and certified for acceptance at both device and partner levels for market needs.- Collaborated with product management and marketing teams to negotiate and manage customer expectations throughout the technical approval process.- Coordinated with internal cross functional teams and ensuring project and test plans were supported by timely identification and resolution of software defects.- Researched and analyzed market, consumer and operator requirements, and identified new business partnership facilitating incorporation into the company’s roadmap.- Involved and accomplished launch of 80 different devices including the HTC One, named the best smartphone of 2013 at Mobile World Congress. Show less Managed mobile application projects ensuring preloaded and validated on mobile devices. Apps were all developed for HTC mobile devices to support various operator accounts across global regions including EMEA, APAC and the USA. - Analyzed application requirements and coordinated across internal teams to deliver customer-requested, customized device implementation for successful product launch.- Liaised with customers and third parties to scope out, identify and implement new feature deployments, technologies and processes towards the products.- Facilitated and standardized in-house application preload processes, tools and implementations. This helped to improve efficiency and bug-tracking to maximize quality assurance.- Coordinated regional tasks and resources ensuring good information flow and effective support plans to meet launch dates. Show less

  • Technical Account Manager

    Feb 2012 - Apr 2016

  • Project Manger

    Jun 2008 - Jan 2012