Dennis Maingi

Experience

• 

  Kenya Institute of Software Engineering

  Oct 2016 - Mar 2017

  Information Technology Support Assistant
• 

  Jumia Kenya

  Jul 2018 - Sept 2020

  1. Relationship Management:• Building and maintaining a long relationship with the Customer to generate trust.• Keeping the customer engaged actively via virtual & in-person client engagement.2. Customer-wise Sales Growth and Forward Planning• Monitor key accounts' performance and drive business optimization and growth in range, variety andfrequency.3. Market Insights and Learnings• Actively and dynamically know our consumers, markets, and competitors and identify new opportunities.• Learn from the behaviours of clients to understand them better.• Provide the company with marketing/sales intelligence to drive market leadership.• Understand the client's business, their customers, the challenges, the pain points, and the areas ofgrowth.4. Order Processing and Fulfilment Planning• Timely, collaborative communication with the dispatch team for order fulfilment.• Proactive sharing of information with the client.• Develop and execute fulfilment plans with the clients. Show less 1. Client Acquisition: • Identify and pursue new business opportunities through prospecting, networking, and cold calling. • Develop and implement strategies to attract and onboard new clients in line with company objectives.2. Product Promotion: • Effectively communicate the features and benefits of our E-commerce products and services to prospective clients. • Present proposals, conduct product demonstrations and address any questions or concerns to facilitate client decision-making.3. Sales Pipeline Management: • Manage sales pipeline, track leads, and follow up on opportunities on time. • Utilize CRM software (Salesforce) to maintain accurate records of client interactions, sales activities, and deal progress.4. Market Research and Analysis: • Stay informed about industry trends, market developments, and competitor offerings. • Conduct market research to identify potential opportunities for business growth and expansion.5. Sales Reporting and Analysis: • Prepare regular sales reports and updates for management, highlighting key performance metrics, sales trends, and areas for improvement. • Analyze sales data to identify opportunities for optimization and refinement of sales strategies.6. Collaboration: • Work closely with internal teams, including marketing, operations, finance, and customer care service, to ensure alignment and support for sales initiatives. • Provide feedback and insights to develop new marketing strategies.7. Customer Service Excellence: • Deliver exceptional customer service at all times and ensure a positive client experience throughout the sales process and beyond. Show less

  • Account Manager

    Feb 2019 - Sept 2020

  • Sales Representative

    Jul 2018 - Jan 2019
• 

  Nairobi Sports House

  Oct 2020 - Feb 2023

  1. Sales and Business Development:• Acted as the primary contact for B2B and B2C e-commerce companies.• Established and nurtured relationships with e-commerce partners to increase sales and revenue.• Prospected and pursued new business opportunities and partnerships.• Managed various seller centres as needed.• Analyzed and negotiated contracts for new customers.2. Market Research:• Stayed updated with e-commerce industry trends, competitors, and market conditions.• Identified new opportunities for product expansion and enhancements to improve the online shopping experience.3. Order Processing and Fulfillment:• Coordinated with the dispatch team to ensure timely delivery of orders.• Worked closely with B2B and B2C e-commerce partners to process online orders and ensure prompt order fulfilment.• Address and resolve order-related issues or inquiries from customers.4. Customer Service Management:• Provided exceptional customer service by addressing inquiries, resolving order issues, and managing customer feedback for e-commerce partners.• Handled returns and exchanges according to company policies.5. Product Listings and Content Management:• Collaborated closely with e-commerce partners to create and maintain accurate and consistent product listings.•Optimized product listings for search engines and enhanced product descriptions.6. Reporting and Documentation:• Generated reports on e-commerce sales and performance for e-commerce partners.• Maintained records and documentation related to product listings, orders, and customer communications with e-commerce partners. Show less 1. Customer Prospecting, Acquisition & Market Expansion: • Prospect and Acquire Key Customer partners in our B2B channel in line with the requirements ofgrowth of our expansion business units as well as our turnaround business units.• Actively execute the acquisition of the prospects as per the targets 2. Sales Support:• Monitor and analyze e-commerce sales metrics and performance for e-commerce partners.• Implement sales promotions, discounts, and other marketing strategies in collaboration with e-commerce partners.• Assist e-commerce partners with product selection and purchasing decisions.• Create and align marketing calendars with customers.3. Order Processing and Fulfilment:• Collaborating with the dispatch team to ensure smooth and timely order fulfilment 4. Marketing and Sales Management:• Drive online sales performance and execute promotional campaigns throughout the year.5. Data Analysis and Reports:• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.6. Relationship Management: • Worked closely with our B2B and B2C partners to build a long-term and strong relationship.7. Inventory Management:• Working closely with the inventory management team to ensure a timely update of our product inventory list. Show less

  • Ecommerce Manager

    Oct 2021 - Feb 2023

  • Ecommerce Coordinator

    Oct 2020 - Sept 2021
• 

  Hisense Africa

  Mar 2023 - Jan 2024

  Ecommerce Manager

  1. Develop and Implement Sales Strategies: Formulate strategic e-commerce sales plans aligned with company objectives to drive revenue growth and achieve sales targets.2. Lead and Mentor Sales team: Recruit, train, and develop a high-performing online sales team capable of delivering exceptional results and provide ongoing coaching, guidance, and feedback to motivate the team and maximize their productivity.3. Website Management: Proactively implement SEO best practices, ensuring timely and relevant content updates and improving the customer shopping journey and retention rate.4. Client Relationship Management: Serve as the primary point of contact for our B2B key clients, understanding their business needs and objectives. Also, I conducted regular client meetings to assess their satisfaction levels, address concerns, and identify upselling or cross-selling opportunities.5. Website Performance Analysis and Reporting: Monitor sales performance against our KPIs and give senior management regular updates and insights. I also prepared and presented comprehensive reports on website performance, consumer behaviour, and conversion rates to evaluate performance and identify areas for improvement. Show less