Krishna Veerasamy

Experience

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  Micro 2000 Group Holdings Pte Ltd

  Oct 2008 - Dec 2012

  Onsite IT Support Engineer

  As an accomplished IT professional, I have successfully provided technical guidance to clients on remote printing, email synchronization, and new software installation. I have managed assets and supervised junior IT engineers, while resolving customer complaints and utilizing strong verbal and negotiation skills. I am skilled in facilitating communication with suppliers and outside support services to ensure efficient resolution of technical issues. I have demonstrated expertise in installing hardware and software, performing remedial repairs, and extending high-level customer care, training, and technical support for computers, laptops, printers, and other authorized equipment. My ability to diagnose and troubleshoot problems with PCs, software, communications devices, servers, network connections, and perform preventative maintenance tasks on authorized equipment has enabled me to provide exceptional IT support. Show less

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  NCS Group

  Jan 2013 - Dec 2018

  Customer Relationship Manager (Team Lead)

  As an experienced IT operations and customer service professional, I have successfully driven customer requests and escalations to the appropriate IT teams while establishing strong working relationships with onsite IT teams and supporting departments. I have trained, mentored, and appraised direct reports and junior teammates while maintaining close working relationships with all levels of customer staff and management, ensuring the long-term viability of relationships. Acting as a liaison between clients and internal teams, I have participated in developing customer strategies and service delivery expectations, ensuring customer retention and satisfaction. My emotional intelligence has been demonstrated in dealing with customer inquiries, probing customers to determine key requirements, and articulating product relevance. Show less

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  Mastercard

  Apr 2019 - Mar 2023

  As a Regional Security professional at Mastercard, I have been responsible for serving as the point of contact for local emergency services, law enforcement agencies, and internal Mastercard departments while supporting security agenda for regional offices. I have successfully operated physical security functions and partnered with the Security Ops Centre to ensure the safety, security, and protection of Mastercard employees. I am adept at recognizing potential and realized security threats and taking reasonable action to mitigate risks or injuries to personnel and property.Furthermore, I have supported the Executive Protection and Event Management security programs, Global Security Awareness program, and office move projects while collaborating with local stakeholders to secure the facility and ensure initiatives align with department goals and quality standards. In addition, I have recommended the development and implementation of physical security policies, programs, and procedures and carried out audit security contract vendor functions for compliance with service level agreements.Overall, my experience and expertise have enabled me to protect Mastercard's data, physical assets, and employees while contributing to the organization's security agenda. Show less As an experienced professional, I have contributed to the success of product delivery processes through various means, including the development of process maps, completing assigned tasks, and collaborating with internal teams and stakeholders. Additionally, I have aided in the delivery of integrated solutions that address customer needs and responded to inquiries on products and tools by skillfully researching and analyzing data from product delivery projects and reports. Furthermore, I have effectively communicated with internal partners and key stakeholders in a market or region by producing presentation materials, analytics, and reports for customer or internal communications. Overall, my skills and experience make me an asset to any team seeking to improve their product delivery process and customer satisfaction. Show less

  • Senior Analyst, Regional Security (APAC)

    Feb 2023 - Mar 2023

  • Analyst, Regional Security (APAC)

    Nov 2019 - Feb 2023

  • Analyst, Product Delivery (APAC)

    Apr 2019 - Oct 2019
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  OCBC

  Mar 2023 - now

  Manager, Global Incident Management Centre (GIMC)

  As an Intelligence Analyst, I proactively monitor open-source information to identify potential threats to the Bank's people, assets, operations and reputation. I provide stakeholders with timely reports on incidents, business impacts and resolution/recovery efforts. Additionally, I work closely within Corporate Security and other Bank functions to ensure effective coordination during crises. I provide coordination support to the Crisis Management Team and maintain the Bank's crisis communication system. After Action Reviews are conducted to integrate lessons learned into procedures, and I actively contribute to this process. My work helps the Bank to stay prepared and respond effectively to potential crises. Show less