Lauren Dudley

Lauren Dudley

Sales Associate

Followers of Lauren Dudley2000 followers
location of Lauren DudleyBroadview Heights, Ohio, United States

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  • Timeline

  • About me

    Sales Account Manager at Topgolf Cleveland

  • Education

    • Kent State University

      2014 - 2016
      Hospitality Administration/Management
    • Wright State University

      2012 - 2014
      Biology/Biological Sciences, General
  • Experience

    • Payless ShoeSource

      Jun 2011 - Mar 2012
      Sales Associate
    • Dairy Queen

      May 2012 - Aug 2014
      Crew Member

      ● Responsible for opening and closing of the facility● Stocked and prepared food orders for customers● Maintained a clean and orderly facility for guests● Advised customer questions and managed conflicts/ complaints

    • Comfort Inn

      Feb 2015 - Aug 2015
      Front Desk Associate

      ● Assigned and organized reservations● Processed guest arrivals and departures, including all necessary payments● MOD for every shift included overseeing the front desk, housekeeping, and maintenance● Maintained the hotel’s high standards of service and hospitality

    • Insomnia Cookies

      Sept 2015 - May 2016
      Driver

      ● Working effectively in high stress environment● Responsible for customer service, register and preparing orders● Delivering the products to customers in a timely matter

    • Cleveland Metroparks Zoo

      Apr 2016 - Nov 2016
      Group Sales Intern

      ● Executed all public and private marketing events for the Cleveland Metroparks and Zoo● Overseeing Aramark and their food service to ensure a perfectly executed event● Coordinating private events on Zoo grounds as well as office support● Helping generate new business

    • The Country Club of Hudson

      Aug 2016 - Dec 2016
      Server/Banquet Server

      ● Serving a la carte at their two restaurants, and for private events● Setting up the facility for weddings, meetings, holiday event, etc.● Taking care of members with whatever needs attention● Daily cleaning and stocking of waiting stations and bars

    • Fairfield Inn & Suites by Marriott

      Jan 2017 - Oct 2017
      Interim Sales Manager

      ● Finalize and detail all meeting room and sleeping room groups● Prospecting new business: cold calls, face-to-face visits, internet prospecting● Actively attending local organizational meetings: Beachwood Chamber of Commerce,Hotelier, Destination Cleveland, etc.● Analyzing weekly revenue reports, assisting with LNR agreements, and attending management supplied sales training programs

    • DoubleTree by Hilton

      Oct 2017 - Oct 2018
      Catering Sales Manager & Wedding Specialist

      ● Using my knowledge of the hotel’s resources to secure event and group business thatmeets or exceeds sales and revenue goals● Negotiate and book new and repeat clients using multiple channels such as social media,outside calls, telemarketing, brand leads, referrals, and community involvement● Capture the client’s vision and effectively convey the specifications to appropriatedepartments, rapidly responding to inquiries, concerns, and issues, ensuring anexceptional client experience and seeding future bookings Show less

    • Pinstripes, Inc

      Oct 2018 - Aug 2021
      Sales Manager

      - Using my knowledge and sales skills to secure in-house events and off-site catering orders that meets or exceeds sales and revenue goals- Working with the sales department to successfully operate in a team setting, promoting efficiency and higher sales- Actively seeking opportunities with outside sales efforts, networking at local organizational meetings, cold calls, emails, and catering presentations- Assisting other locations’ sales departments during staff transitions to ensure client satisfaction and overall department success- Training and developing new staff for all positions within the sales department Show less

    • Topgolf

      Aug 2021 - now
      Sales Account Manager
  • Licenses & Certifications

    • First Aid/CPR

    • ServSafe-Food

      National Restaurant Association
    • ServSafe-Alcohol

      National Restaurant Association
  • Volunteer Experience

    • Bell Ringer

      Issued by The Salvation Army on Dec 2007
      The Salvation ArmyAssociated with Lauren Dudley
    • Server

      Issued by Professional Convention Management Association (PCMA) on Nov 2014
      Professional Convention Management Association (PCMA)Associated with Lauren Dudley
    • Care Package Assembler

      Issued by Blue Star Mothers Of America on Aug 2017
      Blue Star Mothers Of AmericaAssociated with Lauren Dudley