Lauren Dudley

Experience

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  Payless ShoeSource

  Jun 2011 - Mar 2012

  Sales Associate
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  Dairy Queen

  May 2012 - Aug 2014

  Crew Member

  ● Responsible for opening and closing of the facility● Stocked and prepared food orders for customers● Maintained a clean and orderly facility for guests● Advised customer questions and managed conflicts/ complaints

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  Comfort Inn

  Feb 2015 - Aug 2015

  Front Desk Associate

  ● Assigned and organized reservations● Processed guest arrivals and departures, including all necessary payments● MOD for every shift included overseeing the front desk, housekeeping, and maintenance● Maintained the hotel’s high standards of service and hospitality

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  Insomnia Cookies

  Sept 2015 - May 2016

  Driver

  ● Working effectively in high stress environment● Responsible for customer service, register and preparing orders● Delivering the products to customers in a timely matter

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  Cleveland Metroparks Zoo

  Apr 2016 - Nov 2016

  Group Sales Intern

  ● Executed all public and private marketing events for the Cleveland Metroparks and Zoo● Overseeing Aramark and their food service to ensure a perfectly executed event● Coordinating private events on Zoo grounds as well as office support● Helping generate new business

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  The Country Club of Hudson

  Aug 2016 - Dec 2016

  Server/Banquet Server

  ● Serving a la carte at their two restaurants, and for private events● Setting up the facility for weddings, meetings, holiday event, etc.● Taking care of members with whatever needs attention● Daily cleaning and stocking of waiting stations and bars

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  Fairfield Inn & Suites by Marriott

  Jan 2017 - Oct 2017

  Interim Sales Manager

  ● Finalize and detail all meeting room and sleeping room groups● Prospecting new business: cold calls, face-to-face visits, internet prospecting● Actively attending local organizational meetings: Beachwood Chamber of Commerce,Hotelier, Destination Cleveland, etc.● Analyzing weekly revenue reports, assisting with LNR agreements, and attending management supplied sales training programs

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  DoubleTree by Hilton

  Oct 2017 - Oct 2018

  Catering Sales Manager & Wedding Specialist

  ● Using my knowledge of the hotel’s resources to secure event and group business thatmeets or exceeds sales and revenue goals● Negotiate and book new and repeat clients using multiple channels such as social media,outside calls, telemarketing, brand leads, referrals, and community involvement● Capture the client’s vision and effectively convey the specifications to appropriatedepartments, rapidly responding to inquiries, concerns, and issues, ensuring anexceptional client experience and seeding future bookings Show less

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  Pinstripes, Inc

  Oct 2018 - Aug 2021

  Sales Manager

  - Using my knowledge and sales skills to secure in-house events and off-site catering orders that meets or exceeds sales and revenue goals- Working with the sales department to successfully operate in a team setting, promoting efficiency and higher sales- Actively seeking opportunities with outside sales efforts, networking at local organizational meetings, cold calls, emails, and catering presentations- Assisting other locations’ sales departments during staff transitions to ensure client satisfaction and overall department success- Training and developing new staff for all positions within the sales department Show less

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  Topgolf

  Aug 2021 - now

  Sales Account Manager