Tom Champion

Experience

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  Self Employed

  Jan 1992 - Dec 1994

  Programmer

  Technical Environment: Clipper, DBase, Assembler, C

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  Dynamic Windows

  Jan 1995 - Jan 1997

  Network Administrator

  Aluminium window and door manufacturers for the domestic and commercial markets.I maintained the computer network and developed new formulas for the creation on the products ordered.I created AutoCAD drawings for installation on windows/doors when required. Technical Environment: Custom built server, generic desktops, Compaq & Dell Laptops, Novell 3.12 & Windows NT 4.0 Server, Windows 3.1/3.11, Windows 95/98, Windows 2000/XP, Office 95/97/2000, Project 4, AutoCAD 95/97, Alexsys, Capral Estimator, custom written database and purchasing systems, National Online Banking, Attache. One server with five workstations in each of two locations• Installed the company’s NT 4.0 server and created user accounts, policies and permissions • Installed software required to back up applications and data• Installed anti-virus software on client machines and automatic updates via the server• Transferred data from a Novell server to a new NT 4 server• Installed and upgraded software to Windows 95 compatible versions to enable the custom written database to run correctly.• Installed Windows 95• Installed Internet Explorer 5.0 and set-up an Internet account with a local provider on the manager’s PC.• Ran the custom written quotations, invoicing and purchasing database parallel to the current system to test for initial bugs with the system• Maintained and tested the database to diagnose problems and develop solutions and liaised with the programmer and the Managing Director about any problems encountered and to recommend changes to improve the program Show less

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  Compaq

  Jun 1999 - Aug 1999

  Y2K Remediation

  Technical Environment: New Compaq desktops, recycled the machines that conformed to Department of Defence specifications, Windows NT 4.0 workstations• Upgraded computers at the Victoria Barracks to Y2K specifications.• Created procedures for the Y2K rollout• Managed the database that tracked the location of the organisation’s computer equipment and developed procedures on maintaining track of equipment• Imaged of new desktops using ghost to replace outdated desktop• Upgraded BIOS on desktops to comply with Y2K Show less

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  Dynamic Windows

  Aug 1999 - Nov 1999

  Network Administrator

  Technical Environment: New Compaq desktops, recycled the machines that conformed to Department of Defence specifications, Windows NT 4.0 workstations• Upgraded computers at the Victoria Barracks to Y2K specifications.• Created procedures for the Y2K rollout• Managed the database that tracked the location of the organisation’s computer equipment and developed procedures on maintaining track of equipment• Imaged of new desktops using ghost to replace outdated desktop• Upgraded BIOS on desktops to comply with Y2K Show less

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  Scope

  Dec 1999 - Feb 2000

  PC Support / Y2K Remediation

  Technical Environment: Windows 98 with NT 4.0 servers and a wide range of hardware• Applied Y2K Patches to the operating system and applications, including Office 97 and Bios upgrades• Configured of Windows 98, Internet Explorer 5.0 & dialup connection to enable e-mails to be downloaded from the exchange server• Configured 3Com 511 Routers for remote sites, enabling the sites to connect over a permanent ISDN line• Added users in Exchange Server, NT User Manager & RADIUS server to validate the users• Resolved problems with CDROMs, modems and LAN cards• Upgraded PC hardware, built and installed printers, PCI and ISA cards and installed general peripherals including modems, printers, network cards and CDROM writers• Imaged and deployed new PCs Show less

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  TeleTech

  Apr 2000 - Aug 2000

  Customer Service Representative

  Maintains the helpdesk for Bigpond Business and consumer and provide telemarketing services. IT Environment: Windows NT Workstation with Novell login Communicated consistently and effectively with a diverse range of Bigpond clients to resolve problems with connections, sending and receiving e-mails and reading newsgroup items Resolved and supported Internet protocol, including TCP/IP, News, Mail, Dial-up networking. Resolved and supported Windows 95, 98, NT 4.0, Mac OS 8.1 - 9.2 and Internet Explorer versions 4.0 and 5.0 Show less

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  United Energy

  Aug 2000 - May 2002

  PC/LAN Support

  Technical Environment: IBM Servers, IBM & Digital desktops, Dell and Toshiba Laptops, Windows NT 4 Server and Workstation. 30 servers and 800 desktops/laptops.• Communicated consistently and effectively with a diverse range of clients to resolve PC and LAN problems raised by users • Resolved software and hardware problems and supported internal applications and operators and ensured that all users could use the operating system and applications• Provided PC and LAN support for Uecomm branches in Sydney, Melbourne, Adelaide, Perth and Brisbane• Added and maintained printers and shares on servers• Resolving problems raised by users• Troubleshooting problem tickets to a successful resolution• Managed internal moves of personnel and computing and associated equipment• Applied patches and upgrades to programs and machines, including service packs for Windows NT Server and Workstation, MS Office and updates to programs such as Cis+, ModelIT• Traced and resolved network faults• Upgraded desktop and laptop hardware• Installed and troubleshooting VPN solution Show less

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  Tomtech IT

  Mar 2001 - now

  Owner

  My role here has been to support and maintain networks for reliability and security from small to medium businesses. This is a customer facing role visiting existing and potential clients to discuss their needs or vision. Working with the client to achieve a solution that met their requirements both technically and commercially, which could be simple or complex solutions. Some solutions are establishing websites including shopping cards to allow the public to purchase their products in systems, training and documentation to allow the customers to undertake their own content management.Technical Environment: Servers, Desktops, Laptops, Windows 2003-2019, Exchange 2003/2010, SBS 2003/2011, MySQL, Linux, Apache, PHP, Powershell, Python, Google Apps, AWS and Office 365.• Design network and implement design.• Setup Windows 2003-2019, exchange 2003/2010, IIS 6-10 and SBS 2003/2011• Create users, login scripts and policies.• Setup DHCP, DNS, RAS and WSUS to reduce administration.• Create SSL certificates for webmail users to login using a secure website.• Create Linux firewalls, implement security policies and setup port forwarding for email and web access.• Design and create Office 365 and Google Apps implementations.• Design and setup web sites, domain names and ssl certificates including the transfer of domain names. Show less

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  Design Noir Pty Ltd

  May 2002 - May 2011

  Network Engineer

  Technical Environment: HP Servers, Desktops, Laptops, Windows 2003, Exchange 2003. • Design the network and implement the design.• Setup Windows 2003, exchange 2003 and IIS 6.0.• Create users, login scripts and network policies.• Setup DHCP, DNS and RAS to reduce administration.• Create SSL certificate for webmail users to login using a secure website.• Create Linux firewall, implement security policies and setup port forwarding for email and web access.• Create FreeBSD online database for remote access by sales.• Setup internet access via gateway using DHCP.• Create VPN link for roaming users.• Setup web site with shopping cart to allow the public to purchase products.• Ongoing maintenance of the network for security and reliability concerns. Show less

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  Bradnams Windows and Doors

  Sept 2002 - May 2005

  LAN Administrator

  Technical Environment: IBM Servers, IBM & clone desktops, IBM, Dell and Toshiba Laptops, Windows 2000/2003 Server, Windows 98, Windows 2000 professional and Windows XP professional. 15 servers and 400 desktops/laptops.• Resolve problems raised by users.• Design and implement server environment for outside businesses.• Resolve network problems.• Monitor and maintain network.• Create users account, diagnose login problems with the scripts or software conflicts.• Create Licensee manuals for the SS7 database, there are 3 manuals that need to be produced as professionally as possible.• Design Licensee website layout to allow the Licensee’s to submit problems, receive program updates, read news.• Write database report for the calculation of the weight of the material used by the Licensee’s• Support all aspects of SS7 database from phone calls to setup of database• Time management of tasks, changes to new problem without stopping workflow. Show less

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  Booth Transport Pty Ltd

  Sept 2005 - Jun 2013

  System Engineer

  Creating and managing design and setup of Servers and databases. Liaising regularly with Senior management to discuss day to day operations and assist with future planning. Working with the IT Manager, I provided input into infrastructure design and planning to establish a new strategic direction in the corporate environment in setting up redundant network with new server running VMware for the production and development serversTechnical Environment: Servers, Desktops, Laptops, Linux, MySQL, Apache, PHP, ASP, Windows 2003/2008/2012, SQL Server 2005/2008/2012, Exchange 2003/2010, IIS 6/7, RDP, profiles, policies, DNS, QOS, VPN, Tomcat, JSP, LG-NORTEL PABX, ITIL Helpdesk, VMWare, CommVault.• Design, setup and maintain WAN, LAN and iSCSI SAN.• Design, setup and maintain Windows Servers and IIS Servers.• Design, setup and maintain MSSQL Databases• Design, setup and maintain Windows 2003/2008, Exchange 2003, SQL 2005/2008 and IIS 6/7• Design, setup and maintain CommVault backups.• Design, setup and maintain VMWare production/Development Servers.• Implement and test transfer of programs from old desktop/client environment to a new RDP implementation.• Add and maintain user accounts.• Design/Implemented a test server environment using VMWare.• Work with other team members on fixing any IT related issue that arise.• Setup Apple, Windows and Android devices to synchronise back to Exchange for email.• Setup MDM platform for the role-out of Tablets/Smartphones.• Resolve problems raised by internal and external users. Show less

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  Easy IT

  Sept 2013 - Sept 2013

  System Engineer

  The work was for a 4 week contract onsite at another company in Melbourne to replace a Network Engineer while he was on leave for 4 weeks.I ended up helping the programming team with PowerShell scripts and consultation about CommVault backup and restores because the Network functions where being done in Sydney.Technical Environment: Windows 2008 R2, PowerShell 4, PowerShell add-ons, CommVault 9

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  Easy IT

  Dec 2013 - May 2014

  System Engineer

  To design, analyse and resolve issues for customer and internal environments.Technical Environment: Servers, Desktops, Laptops , SQL Server, VMWare, Veeam, ShadowProtect Server, LabTech, Windows 2008/2012, SQL Server 2008/2012, Exchange 2010, IIS 7, RDP, profiles, policies, DNS, QOS, VPN, SonicWall, ConnectWise• Maintain customer networks.• Design, test and setup customer network hardware & software.• Design, test and setup internal hardware & software.

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  Containerchain

  May 2014 - Mar 2020

  System Engineer

  Creating and managing design and setup of Servers, desktops and applications.Liaising regularly with Senior management to discuss day to day operations and assist with future planning. Working with the CTO, Infrastructure Manager and Head of Service Delivery, I provided input into infrastructure design and planning to establish a new strategic direction in the corporate environment in setting up redundant network with new server running VMware for the production and development serversTechnical Environment: Servers, Desktops, Laptops, Linux, Apache, Windows 2012-2109, SQL Server 2012-2017,IIS 6-10, RDP, profiles, policies, DNS, QOS, VPN, PABX, ITIL Helpdesk, VMWare, Hyper-V and Azure, Office 365, Fortigate and Netscaler.• Design & implement LAN / WAN networks.• Install Windows Servers & Workstations.• Providing ongoing support and maintenance of the networks for security and reliability concerns.• Researching hardware and software to provide the outcome that the company requires.• Building desktop and server hardware to customer requirements.• Creating VM environments using VMware, Azure and Hyper-V• Design and implement Anti-Virus, Patching and Backup solutions.• Creating and implementing group policies.• Firewall and load balancer setup and monitoring. Show less

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  Illion

  Mar 2020 - Mar 2021

  Wintel Engineer
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  K&S Corporation Limited

  Mar 2021 - Dec 2022

  Senior System Engineer
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  Western Health

  Jan 2023 - now

  System Administrator