Arigaran Rasamanickam

Experience

• 

  Hewlett Packard Enterprise

  Jan 2010 - now

  1. Provide 2nd Level IT support to Chevron customers globally. 2. WebMail/OWA, Sharepoint, VPN, Citrix Receiver, RSA SecurID, Blackshield Cryptocard and Lync. 3. Mobility Devices Support - Blackberry Devices, Blackberry Enterprise Server, iPhone, iPad, MDM Console, Airwatch MDM Agent, Bitzer, Junos Pulse VPN 4. Manage 85 Virtual Machines using VMWare Websphere. 5. Works effectively with other team members to understand customer needs in order to design, evaluate and implement solutions to meet those needs. 6. Involve in RCA meetings to evaluate and find prevention for critical business services 7. Taking ownership of cases and managing them to resolution effectively and proactively, in line with service level targets (SLA) Tunjukkan kurang - Functioned as member of Global Chevron Central IT service desk team handling over 350 calls per day that represented million plus PC's and diverse group of end users. Managed various areas of support included blackberry, broadband connectivity, Netgil(running on citrix platform), account provisioning, email (Outlook, OWA and blackberry) and windows installation, configuration, and upgrade issues.- Advanced knowledge of windows vista, windows 7, Microsoft Office, Microsoft Outlook Exchange e-mail client and Internet access and numerous Chevrons’ specific applications.- Resolve technical problems by identifying, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.- Skilled in providing Customer and End-User Service Desk Support via telephone communications and emails.- Experienced in providing service by communicating effectively with technical and non-technical staff.- Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.- Analysed problems reported and assigned technicians as needed according to the issues.- Understand the process of escalation for Severity 1 cases. Worked efficiently, closely monitor the Severity 1 cases until resolved and communicate to the rest of the team. Tunjukkan kurang

  • Network Voice Engineer Tier 2

    Jul 2014 - now

  • Tier 2 Mobility/Desktop Technical Support

    Jan 2012 - Jun 2014

  • Tier 1 IT Support Analyst

    Jan 2010 - Jan 2012