Amna Saeed Al Kuwaiti

Experience

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  Abu Dhabi Commercial Bank

  Oct 2007 - Jan 2008

  Customer Service Representative

  Key Responsibilities:- Greeting customers and providing a welcoming and friendly environment- Assisting customers with account-related tasks, including account openings, closures, and updates to account information- Processing various transactions such as deposits, withdrawals, transfers, and payments accurately and efficiently- Providing detailed information to customers about the bank's products and services, including loans, credit cards, and investment opportunities- Resolving customer issues and complaints effectively and ensuring a satisfactory resolution while adhering to the bank's policies and procedures- Ensuring compliance with regulatory requirements and the bank's policies to maintain a high standard of service and security Mostrar menos

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  ADIB - Abu Dhabi Islamic Bank

  Feb 2009 - Jan 2009

  Customer Service Representative

  I trained at Abu Dhabi Islamic Bank for two months, in teller and customer serviceKey Responsibilities:- Providing assistance to bank customers by answering inquiries, resolving issues, and offering information about banking products and services- Addressing customer inquiries via various channels, such as in-person interactions, phone calls, emails, and chat, ensuring that all questions are answered accurately and professionally- Assisting customers with account-related tasks, including checking and savings account inquiries, account balance checks, and transaction history reviews- Helping customers with transaction-related issues, such as deposit discrepancies, withdrawal inquiries, and check verification- Ensuring compliance with the bank's policies and procedures while handling customer inquiries, transactions, and disputes- Assisting customers in resolving disputes, such as unauthorized transactions, billing errors, or account discrepancies, following the bank's dispute resolution process Mostrar menos