Sameer Krishnan 1

Experience

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  Ericsson India Private Limited (Payrol Of The Implementors)

  Feb 2008 - Jun 2009

  Implementation Specialist

  • Develop and execute comprehensive project plans for Ericsson RAN implementations, considering timelines, resources, and budget constraints. • Lead and manage cross-functional teams involved in RAN implementation, fostering collaboration and ensuring alignment with project objectives• Conduct site surveys and pre-implementation checks to assess the readiness of locations for RAN deployment, identifying potential challenges• Oversee the installation and commissioning of Ericsson RAN equipment, ensuring adherence to technical specifications and industry standards.• Implement quality assurance measures to guarantee the accuracy and reliability of RAN installations, minimizing issues and downtime.• Collaborate with Ericsson and other vendors to coordinate the delivery of equipment, resolve technical issues, and ensure seamless integration with existing infrastructure.• Manage the integration of Ericsson RAN solutions into the broader network architecture, ensuring optimal performance and compatibility.• Implement monitoring systems to track the performance of newly deployed RAN elements, identifying and addressing any performance issues.• Maintain accurate and up-to-date documentation for all RAN implementation activities, including configurations, test results, and as-built documentation Show less

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  Nokia Siemens Networks

  Jun 2009 - Dec 2010

  Radio Access network Back-office Manager

  • Oversee and manage the day-to-day back-office operations of the Nokia Radio Access Network, ensuring smooth and efficient functioning• Implement and optimize processes related to back-office functions to enhance efficiency and productivity.• Collaborate with RAN engineers to gather technical requirements and translate them into back-office processes.• Generate and analyse reports related to back-office operations, providing insights for decision-making and performance evaluation.• Manage relationships with vendors providing back-office solutions, ensuring adherence to service level agreements and continuous improvement Show less

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  Huawei Telecommunication India Private. Ltd.

  Dec 2010 - Mar 2014

  Service Management Lead

  • Conducted comprehensive audits of existing ITIL/Service Management processes within the organization to identify areas for improvement. Translated operational areas for improvement into actionable development demands, aligning with organizational objectives.• Led HR colleagues through readiness steps to successfully embed the ServiceNow HR Service Delivery module.• Documented and implemented IT Service Management (ITSM) Quality Assurance• Provided tailored training and coaching for ITSM processes across Digital and associated teams to enhance team skills.• Evangelized the strategic direction of ITIL/Service Management practices across organization fostering alignment with organizational goals.• Coordinated Major Incidents and contributed to the ServiceNow product roadmap, ensuring continuous improvement.• Supported and delivered disaster recovery assurance for ICT services, achieving a sustainable Recovery Time Objective of 2 hours and a Recovery Point Objective of zero. Assured at 6 weekend points over the fiscal year. Show less

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  Huwei Telecommunication Co. India Private Limited.

  Mar 2014 - Jun 2023

  Senior Service Delivery Manager

  • Led the planning and execution of processes, tools, and methods for monitoring and managing the performance of systems and services, ensuring alignment with the needs of Huawei customer and business users.• Collaborated closely with Technology and service delivery teams, maintaining accountability for the entire IT Services area's audit compliance.• Orchestrated Disaster Recovery (DR) testing schedule, ensuring strict adherence to obligations and budget constraints.• Implemented and managed maintenance status reporting, metrics, and benchmarks, overseeing day-to-day management of delivery teams responsible for optimizing the cost, risk, and value of maintenance activities.• Ensured accountable IT Services met agreed-upon service levels from a capacity perspective in a cost-effective manner.• Demonstrated strong leadership in managing large teams, bringing out the full potential of team members to enhance overall performance and productivity.• Communicated complex technical concepts to non-technical stakeholders, fostering understanding and driving decisions that led to positive outcomes.• Successfully managed budgeting and forecasting for IT operations, showcasing expertise in mitigating risk and addressing cost implications in IT contracts and negotiations.• Applied a deep working knowledge of the ITIL Service Management framework, overseeing its effective implementation and ongoing operation. Show less