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Ahmed HEGAB

Ahmed HEGAB

Customer Service Rep.

Followers of Ahmed HEGAB684 followers
location of Ahmed HEGABCairo, Egypt

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  • Timeline

  • About me

    Products & Implementation Sr. Manager - Global Transaction Banking, Digital & Trade Products - Wholesale Banking at ADIB - Egypt

  • Education

    • Faculty of Economics and Political Science at the University of Cairo

      1999 - 2003
      Bachelor’s Degree Economics/Statistics Good

      Activities and Societies: - First American Congress Model - UN Model @ AUC

    • The American University in Cairo

      2016 - 2017
      Career Development Certificate Logistics, Materials, and Supply Chain Management

      Studying Logistics and Supply Chain Management at the American University in Cairo - Career Development Dept. Education.Certificate of Achievement in Supply Chain ManagementSupply Chain Management - Part OneModule I: Supply Chain BasicsModule II: Marketing channels Management Module III: CRM role in Supply Chain ManagementFoundation Certificate in Supply Chain ManagementSupply Chain Management - Part TwoModule I : Quality ManagementModule II:… Show more Studying Logistics and Supply Chain Management at the American University in Cairo - Career Development Dept. Education.Certificate of Achievement in Supply Chain ManagementSupply Chain Management - Part OneModule I: Supply Chain BasicsModule II: Marketing channels Management Module III: CRM role in Supply Chain ManagementFoundation Certificate in Supply Chain ManagementSupply Chain Management - Part TwoModule I : Quality ManagementModule II: Contract ManagementModule III: Tender managementModule IV: Risk managementModule V: Project managementModule VI: Advanced Distribution Channels ManagementCareer Certificate in Logistics ManagementLogistics ManagementModule I : Logistics and Operations Management Module II: Managing capacityModule III: Aggregate planningModule IV: Transportation ManagementModule V: Global considerations in logistics management Show less

  • Experience

    • Citibank Egypt

      Jun 2003 - Jan 2004
      Customer Service Rep.

      - Call centre representative- Products cross-selling- Issuing supplementary CCs- Bank insurance enrolments - CCs activation/deactivation - Handling POS transaction problems

    • HSBC

      Apr 2004 - Jun 2015

      - FATCA implementation and on-the-job training for all segments - Corporate Projects - Process re-engineering- Risk mitigation - STP (Straight through processing) enhancements - Corporate Customer Experience - Co-ordinate with foreign and local banks to monitor incoming L/Cs- Liaise with advising banks regarding L/C confirmation- Preparation of export documentations for negotiation- Handling Issuance and Negotiation of Import L/Cs- Handling Import Documentary Collections - Branch Operations + Cash- Issuance of all products over the counter as:- Time Deposits- Saving Certificates- Cashier Orders- Wire Transfers- Corporate Salary transfers- PDC (Post Dated Cheques)- Handling branch ATM replenishment - Capture- Approver - Compliance- Embossing - Retention

      • Project Implementation Manager - Corporate Banking

        Oct 2013 - Jun 2015

      • Global Trade Finance Manager

        Jun 2008 - Oct 2013

      • Uniteller

        Oct 2006 - Jun 2008

      • Credit Card Processing Dept . Clk

        Apr 2004 - Oct 2006

    • Abu Dhabi Islamic Bank - Egypt

      Aug 2017 - now
      Products and Implementation Sr. Manager

  • Licenses & Certifications

    • CDCS (Certified Documentary Credit Specialist)

      Ifs University College
      Apr 2009

  • Volunteer Experience

    • Voluntary researcher

      Issued by EWS-WWF on Dec 2014
      EWS-WWFAssociated with Ahmed HEGAB