Hannah Curtis

Experience

• 

  Rocket Farm Restaurants

  Jul 2012 - Aug 2015

  Daily responsibilities include:- weekly new hire Orientation presentation (the only non-senior employee to do so)- teaching classes in the Rocket Farm Management Training University. Classes included: Train-the-Trainer, Service 1, Service 2, Storytelling, and Leadership- highlighting and recognizing top performers within the company and grooming them for promotion- mentoring and coaching- recruitment and talent acquisition - managing employee on-boarding and new hire process- employee file maintenance- revision and crafting of departmental communication - advising on matters concerning employee relations Show less Accomplishments include:- leading 4 multi-faceted, large-scale opening training teams: King + Duke (05/2013), The El Felix (10/2014), Superica (02/2015), and Marcel (07/2015).- participating in and developing company-wide service standards and models- revising, editing, and working through new training material- designing and implementing training schedules - gauging and ensuring information retention- coaching and counseling staff; high turn-around success rate- teaching introductory as well as advanced classes on topics such as: etiquette, verbiage and verbal presentation, adaptive service, food and beverage knowledge, presentation, body language, wine service, and efficiency. - employee at The Optimist during 2012 (Esquire Magazine's Restaurant of the Year 2012)- personally serving John Mariani at King + Duke, the experience of which earned the restaurant a spot on Esquire Magazine's "Best New Restaurants of 2013" Show less

  • HR Coordinator

    Aug 2014 - Aug 2015

  • Trainer/ Service Captain

    Jul 2012 - Aug 2015