Chad Taylor

Experience

• 

  Fifth Third Bank

  Jun 2009 - now

  As an ITSM Process Owner Chad is accountable for ensuring that the Incident Management, Problem Management, and Request Fulfillment processes for Fifth Third’s IT Organization are fit for purpose and integrate appropriately with related processes. He oversees the analysis, design, sponsorship, education, and training across all areas of IT for these processes and also manages process improvement efforts to mature the organization's capabilities. Chad also consults with internal, organizational units and project teams to provide guidance on process, service and product design. Show less Over the course of two years I had the opportunity to experience four different roles across Fifth Third's IT organization. Through this I've gathered experience leading several initiatives and I've built knowledge across a varying set of technologies, products and services.Commercial IT Project Manager: Managing several high priority projects within the Cash Management and Commercial Credit services to introduce new products and integrate new vendors.Vantiv (now WorldPay) Divestiture Project Manager: Assisted in driving the delivery of several applications migrated in parallel to the Vantiv network. Managed and enhanced the analysis of asset efforts and the delivery of asset transfers.VoIP Mobility Business Analyst: Engaged multiple lines of business within Fifth Third to gather requirements around VoIP mobility services. Defined and documented suggested configurations for the mobility services application and the web-based user interface.ITIL Process Analyst: Assisted in leading the education and adoption of problem management within the Commercial division of IT. Enhanced the reporting methods and tools for problem, incident and change management for this group. Show less

  • Leader of Data Confidence

    Dec 2021 - now

  • Commercial Data Analyst

    Jan 2020 - Jan 2022

  • Manager, Principal Business Analyst

    Apr 2015 - Jan 2020

  • ITSM Process Owner & Business Analyst

    Jul 2011 - Apr 2015

  • IT Leadership Program Associate

    Jun 2009 - Jul 2011