Aaron Khoo

Experience

• 

  Evernet Systems Private Limited

  Sept 2020 - Jan 2021

  Information Technology Service Engineer

  Resolved L1-L3 support tickets efficiently as a dedicated IT service engineer within a dynamic IT service provider company.Managed and installed network devices, ensuring seamless network operations.Performed server monitoring services to ensure optimal performance and prevent downtime.Provided both remote and on-site technical support to address a wide range of IT issues.Successfully executed data migration projects and expertly set up computer systems for clients.Established secure wireless networking solutions for clients, optimizing connectivity.Offered technology consulting services, advising clients on IT solutions tailored to their needs.Conducted troubleshooting of cloud servers to ensure uninterrupted cloud services.Proficiently set up POS (Point of Sale) systems, enhancing retail operations.Consistently met and exceeded service level agreements, ensuring client satisfaction.Collaborated with the team to improve response times and enhance the quality of technical support services. Show less

• 

  Singapore Army

  Apr 2022 - Apr 2023

  Military Police Specialist

  As a Military Police Sergeant, I serve as a Cyber Intelligence Specialist, utilizing advanced technology and analytical skills to gather crucial intelligence essential for maintaining discipline and security within the Army. Through meticulous analysis and proactive measures, I contribute to ensuring operational effectiveness and safeguarding personnel and resources.