Elisha Eubanks

Experience

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  State of Tennessee

  Jan 1998 - Jan 2000

  Children Services Case Manager

  Through college and for a few years following graduation, I worked in many roles serving the underserved population, specifically children, with various non-profit organizations, and my last role being with the State of TN. All these roles required a similar skillset, many of which I still use today in my current role:• Recommended and implemented strategies for clients to achieve their specified goals, following through and supporting each client until goals were achieved.• Kept detailed and organized documentation of each case file.• Facilitated groups and classes, to encourage growth and empower people to make changes.• Partnered with the community to find referrals for clients to take advantage of resources available to help them reach their goals. Show less

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  Consumers Energy

  Mar 2000 - Feb 2002

  Web Business Analyst

  Provided support to the corporate web management process; Developed website content via content management tools, including development of HTML, XHTML, JavaScript, CSS and Graphic design. Worked with website metrics tools; browser and system testing for all corporate websites; end-user training of various web applications.Communication liaison between internal clients and website teams; project management; research of new web technologies; group Presentations.

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  Tetra Design, Inc.

  Oct 2002 - Aug 2010

  Senior IT Analyst

  Analyst for a company specializing in web applications, website development, and search engine optimization. • Collaborate with vendors, customers, business partners and internal team members to gather information and elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems.• Develop and maintained websites using Dreamweaver, Photoshop, and other development tools.

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  T-Mobile

  Nov 2010 - Oct 2012

  Business Systems Analyst, Enterprise Project Office

  Back Office BSA in the Enterprise Project Office (EPO), contributing to a variety of projects focused on building the foundation to help support our frontline initiatives.• Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.• Elicit information from multiple sources, including client meetings, interviews, document analysis, site metrics, surveys, online research, education, etc. • Evaluate information to validate requirements for changes to business processes, policies and information systems. • Develop, manage and maintain data and business documents including but not limited to: business requirements, work and process flows, use cases, policies, procedures, reports, work requests, project status, and action plans for presentations to teams, clients, and company executives. Show less

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  T-Mobile

  Sept 2013 - Mar 2022

  Leading the Care Incentive Compensation System team, with 10 direct reports, including senior business systems analysts and a senior program manager. • Lead the initiative to build a brand-new system and the team from inception. • Manage operations responsible for calculating and paying over 10,000 Care frontline employee’s monthly incentives.• Support the system configuration, data integrity, issue research and resolution, with exacting timelines.• Contribute to design and development of system enhancements using agile methodologies in a Software Development Life Cycle (SDLC)• Collaborate with cross functional teams, using effective communication, organization, adaptability, and tenacity. Show less Stepped out of the Enterprise Project Office and into the operational side of the business, contributing to Consumer Markets, on the Incentive Compensation Systems & Process Improvement team. Performing all the same skills listed in my previous position, but also adding the following:• SQL - Data Analysis, Reporting, Manual Calculations• Project Management - Managing multiple projects from inception to deployment.• System Analysis - Researching system issues, determining root cause, working to resolution, and communicating results to leadership.• Operational Support – Addressing the needs of the Frontline Sales Employees.• Process Improvement – Documenting process to build consistency and also improving efficiency and accuracy to existing processes.• Leadership - Mentoring Associate Analysts, building cross-functional partnerships, knowledge sharing via training. Show less

  • Manager, Care Incentive Compensation System Team

    Aug 2017 - Mar 2022

  • Sr. Business Systems Analyst, Sales Incentive Compensation Systems Team

    Sept 2013 - Aug 2017
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  Amazon Web Services (AWS)

  Apr 2022 - Jun 2024

  Incentive Compensation Manager
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  Freelance

  Jul 2024 - now

  Student of Life