Dexter England

Experience

• 

  Central Michigan University

  Jan 2013 - May 2014

  Computer Repair Technician

  Diagnosing and fixing hardware and software issues on staff and student computers. Providing general preventative maintenance on computers to enhance the overall performance of computers. I also supported peripheral electronic devices.

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  WLNS

  May 2013 - Aug 2013

  Meteorology Intern

  I spent time learning and observing the essentials of meteorological broadcasting. I also was able to learn about the usage of the Weather Central broadcasting software.

• 

  University of Michigan Health System

  May 2014 - Aug 2014

  MiChart Support Intern

  • Deployed the University of Michigan Health Systems customized version of Epic Systems called MiChart• Provided level 1 support to end users on the floor in order to help them better complete electronic medical charting• Administered basic computer trouble shooting to the end users in order for them to complete their work in a timely manner

• 

  Central Michigan University

  Aug 2014 - Sept 2016

  • Managed 15 technicians in order to get work completed in a timely manner with high satisfaction• Prepared, deployed, and maintained technological solutions for the athletics department• Created and implemented process improvement strategies to improve work conditions and quality of work • Initiated contact with all customers to set their expectations for their computer, phone, or tablet repair• Worked closely with technicians to make sure we were reaching the desired completion times for high customer satisfaction• Assisted in training the new technicians to improve their technical knowledge so they could complete repairs

  • Assistant Manager - Technical Services

    Nov 2014 - Sept 2016

  • Incident Commander

    Aug 2014 - Nov 2014
• 

  Ford Motor Company

  Nov 2016 - May 2022

  • Implement Agile methodologies using a Scrum framework throughout the collaboration services department across 32 users• Support product owners in development of their commitments and allocation of their resources to improve delivery rates• Champion ongoing process improvement initiatives to implement Agile Project Management best practices • Furthered understanding of employees through discovery interviews to influence future technology decisions• Led sprint planning, backlog grooming, sprint retrospectives, and daily standups for the Workplace Experience team• Designed metrics model to monitor employee technology adoption to understand and influence a 20% YoY adoption rate• Amplified projects focused on pilot technologies to increase productivity of design and enable productive engineering teams • Directed up to 9 workstreams in the construction of new office buildings, totaling over $25M annually• Consolidated fire and safety systems to fiber to prepare for the future and saving the company a projected $13M annually• Spearheaded all pilot office technology projects to determine what technology is most desirable for the new campus

  • IT Operations Scrum Master

    Jan 2022 - May 2022

  • Workplace Experience Strategy Lead

    Nov 2019 - Jan 2022

  • Campus Transformation Project Manager

    Nov 2016 - Nov 2019
• 

  Collins Aerospace

  May 2022 - Oct 2023

  Program Manager - Workplace of the Now

  • Led the procurement and deployment of new hardware and software solutions, resulting in a 30% reduction in employee downtime and improved system reliability.• Implemented and managed the rollout of new conferencing technology, resulting in a 20% increase in remote attendance and a 92% decrease in technical difficulties during meetings.• Negotiated with Senior Leadership team and RTX Corporate to develop and implement BYOD policies, resulting in a 15% increase in employee productivity.