Charlotte Cotterill

Experience

• 

  Xerox

  Jun 2011 - Jul 2012

  Sales Support and Operations Executive - Xerox Finance

  Key responsibilities included:• Maintaining the XF Action line. A phone and email inbox which gave a point contact for all customers and salespeople• Helped to implement a new in-house system's and assisted in training colleagues• Gained experience working within both B2B and B2C environments• Helped with customer queries on both the phone and through email’s• Gained further I.T knowledge by creating spreadsheets and databases on Microsoft Excel and Access• Improved upon my team working skills by working closely with other team members and departments• Helped to maintain the XF intranet and the partner extranet• Helped to maintain many different in-house and external systems crucial to XF Show less

• 

  Ebuyer

  Jun 2013 - Jan 2015

  Product Manager working predominately with Consumer Electronics within the ecommerce channel in both B2C and B2B. Responsible for establishing double figure growth for a wide range of CE categories and helping to maximise revenue and profitability through key brand and innovative product selection.Categories managed include:- Smartphones- Consoles and Gaming- Sat Navs- Laptop/Tablet/Mobile Accessories- SDA's and Floor-care- Heating and Cooling - Batteries- Gadgets and Gifts- Cameras and CamcordersKey responsibilities include:• Liaising with key manufacturers and vendors to provide the best possible trading terms, and working in unison to ensure a positive sales performance.• Co-ordinating key marketing campaigns to provide impressive measurable results increasing sales and raising brand awareness.• Building the range architecture for a complex blend of categories. Including own brand product development. • Price management and maintenance. Show less

  • Product Manager

    Apr 2014 - Jan 2015

  • Assistant Product Manager

    Jun 2013 - Mar 2014
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  Insight

  Jan 2015 - now

  Providing account managers and clients with the benefits of connecting with Insight’s eProcurement tools by providing web support and local expertise to improve the clients experience. Specialising in full end to end eProcurement integration both directly into ERP systems or through a range of 3rd party tools including Ariba, Coupa and Science Warehouse among others. Clients worked with range in size and complexity from SMB to Global Enterprise. The role involves leading client integration projects through various channels from start to finish whilst ensuring the client and account team are provided with the support they need. This includes gathering client requirements and processes and risk and issue identification and mitigation. This is driven through close communication directly with the client and the account team, and the web development team if required.Responsible for the e-commerce sales percentage for a particular region and achieving progressive increases through working on a 121 basis with account managers to devise targeting strategies and engaging clients in Insights E-Procurement offering through online demonstrations or face to face meetings.Point of contact for salespeople and clients across EMEA, aiding and troubleshooting when ambiguous issues are sent through from clients and rectifying these where possible including flagging improvements and defects to the relevant team when required.Involvement in website change and re-launch testing, post deployment website validation as well as various roles in other large projects depending on the business’s needs. Show less

  • eCommerce Manager - EMEA

    May 2019 - now

  • Senior eProcurement Integration Specialist (eCommerce Project Manager) - EMEA

    Apr 2018 - May 2019

  • eProcurement Integration Specialist (eCommmerce Project Manager) - EMEA

    Jan 2015 - Mar 2018