Gabriele Baptista ERF CertRP

Experience

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  Ibmec Jr - Soluções em Gestão Empresarial

  Sept 2017 - Aug 2018

  - Mapped the customer experience at the Aquarium to provide strategic solutions to improve it.- Conducted competitive analysis to identify market trends and potential areas for differentiation.- Assisted in managing social media accounts and creating engaging content to attract and retain customers for different companies.- Contributed to the creation of marketing materials, such as brochures, presentations, and promotional materials for our company and other companies.

  • Marketing Project Manager

    Mar 2018 - Aug 2018

  • Project Consultant

    Oct 2017 - Mar 2018

  • Trainee

    Sept 2017 - Oct 2017
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  Opus - Comercio Exterior

  Sept 2018 - Nov 2018

  International Trade Intern

  - Assisted as an intermediate for companies importing items, primarily agriculture machinery, from other countries to Brazil.- Verified and reviewed import documentation to ensure compliance with legal requirements and import regulations.- Conducted thorough checks on invoices, shipping documents, and customs declarations for accuracy and completeness.- Assisted in the preparation and submission of import documents to relevant government authorities.- Monitored and tracked the progress of import shipments, providing updates to internal teams and clients.- Resolved issues and discrepancies related to import documentation promptly and effectively.- Stayed updated on import regulations, tariff codes, and trade agreements to ensure adherence to import laws. Show less

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  GB Branding Studio

  Jul 2019 - now

  Social Media Manager & Graphic Designer

  - Social Media Management & Ads Management;- Logo design, branding, graphics for printed material and social media templates.

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  H&M

  Nov 2021 - May 2022

  - Trained new sales advisors on product knowledge, sales techniques, and customer service standards.- Fostered a positive and motivating work environment, promoting teamwork and collaboration.- Assisted customers in finding products, offering styling advice, and ensuring exceptional service.- Handled customer inquiries, concerns, and complaints, resolving issues promptly and to customer satisfaction.- Implemented visual merchandising guidelines to create attractive displays and promote product visibility.- Collaborated with management to analyze sales data, identify trends, and develop strategies for sales growth. Show less

  • Sales Advisor Team Leader

    Mar 2022 - May 2022

  • Sales Advisor

    Nov 2021 - Mar 2022
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  Victoria’s Secret & Co.

  May 2022 - Sept 2024

  - Pink & Beauty Brand Manager - Lead a team of associates, overseeing daily operations and ensuring exceptional customer service.- Visual merchandising to create attractive displays and enhance product visibility.- Trained and coached staff members on effective product knowledge and customer service techniques.- Owned recruitment, team training, oversee stockroom operations and worked closely with ASM to ensure health and safety procedures around the store.

  • Brand Manager

    Jan 2024 - Sept 2024

  • Brand Supervisor

    May 2022 - Jan 2024
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  Akeso Healthsearch

  Sept 2024 - now

  Recruitment Consultant

  - Manage the full recruitment lifecycle for locum and permanent nursing roles, including sourcing, screening, and placement.- Build strong relationships with clients, addressing staffing needs and providing tailored recruitment solutions.- Build strong relationships with candidates, guiding them through compliance requirements and onboarding processes.- Deliver training and mentorship to candidates, ensuring readiness for interviews and alignment with client expectations.- Contribute to business development by identifying new opportunities and fostering client relationships. Show less