Reni Kuruvila

Experience

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  HP Enterprise Services

  Sept 2004 - Dec 2008

  Process Lead - HP GDIC

  •Managed a team of 30 engineers•SPOC for NPI (New Product Launch) for Consumer NA Portables team•Maintain individual accountability for performance metrics•Pipeline Development - Ability to utilize the phone, email, marketing materials, and marketing campaigns/events to both proactively and reactively locate or create new referral partner relationships and sourced sales deals•Good experience in People Soft applications usage and implementation•Part of various pilot projects, including “introduction of new technologies” and “enhancing product accessory sale”•Provide and coordinate appropriate resources, such as on-line demonstrations and presentations when needed•Develop and coordinate seminars, and new business presentations utilizing internal marketing, creative, and interactive resources•Communicate effectively and dynamically with all team members, ensuring prompt and cooperative resolution of operational problems, and overall efficient management of the business•In-depth knowledge of BPO Operations, key metrics like Service Level, Forecast, Productivity, and Occupancy Show less

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  Microland

  Jan 2009 - Sept 2011

  •Managing a team of Network Engineers/specialists who remotely manage worldwide GE Network IT Infrastructure (WAN Network/VPN/Firewall/Load Balancer) 24/7.•SLA management on Incident, Problem and Change management.•People management.•Vendor Management.•Resource planning and allocation.•Performance/SLA/Issues reviews with client.•Coordinate with cross-functional teams and drive the teams towards the organizational goals.•Stand as the point of escalation for internal as well as external customers and drive issues to resolution. Show less

  • Operations Lead - Data & Voice

    Apr 2008 - Sept 2011

  • Pole Lead

    Jan 2009 - Jan 2010
• 

  EMC

  Sept 2011 - Apr 2013

  Project Manager

  Providing technical solutions to EMC customers.

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  Microland Limited

  Apr 2013 - Jan 2017

  Senior Service Delivery Manager
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  Microland Limited

  Jul 2017 - Jul 2019

  Assoc. Director Operations
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  Microland Limited

  Jan 2022 - now

  • Assistant to Vice President Operations

    Jul 2024 - now

  • Director - client relations

    Jul 2019 - now

  • Senior Director of Operations

    Jan 2022 - Nov 2024