Dominic Rigby

Experience

• 

  MBA IT Limited

  Jul 2014 - Sept 2014

  Sales Account Manager
• 

  HarperCollins Publishers

  Sept 2014 - Nov 2019

  Part of trailblazing Avon team that consistently competed with larger, more-established publishing houses – recognised by winning Imprint of the Year at the British Book Awards 2020.Role focused on managing relationships with key UK retail customers across e-commerce (Amazon UK), high-street (Waterstones, WHSmith Travel) and supermarket (Tesco, Asda, Sainsbury's) channels within the UK commercial fiction books market.Responsible for delivery of all UK book sales for the Avon publishing imprint brand: shaping retail strategy, delivering channel sales, and reporting to the Group Sales Director for HC UK. Show less Worked in a high-performing sales team for HC Fiction & Nonfiction, focusing purely on key accounts across the highstreet, online and supermarket channels. Role involved acting as a conduit between the publishing divisions and affiliated sales team, managing the flow of product information to account managers as well as supporting them in maintaining sales activity. Furthermore, encompasses sole responsibility for managing own key accounts (WHSmith, Morrisons) with the aim to maximise sales opportunities, hit fiscal targets and achieve annual growth. Show less

  • Key Account Manager

    Jan 2018 - Nov 2019

  • Sales Executive- Fiction & Non-Fiction

    Sept 2015 - Jan 2018

  • UK Sales Assistant

    Sept 2014 - Sept 2015
• 

  British Army

  Aug 2016 - Mar 2021

  Reservist

  Fully trained Army Reservist serving in The Rifles Regiment. Completed the British Army’s basic training and Combat Infantry Course.

• 

  Alida

  Jan 2020 - now

  Promoted to Principal CSM role in 2024, taking on additional responsibilites whilst continuing as part of specialised team focused on managing Alida's commercial relationship with one of the Tech Big 4. Extended responsibilities include managing relationship with one of the world's biggest content streaming logos. Taken on expanded scope internally: mentoring & enabling more junior CSMs, delivering team risk forecasts to CS leadership, and contributing to delivery of business-wide initiatives for the executive leadership team. Show less After first year promoted to the Global Enterprise CS Team at Alida, managing our largest Fortune 100 logos across tech and retail, including all B2B customer accounts with one of the Tech Big 4.Achieved above-target Net Dollar Retention (NDR) throughout the tail-end of the pandemic and recent challenging tech industry climate, including: 101% in 2021, 107% in 2022, and 107% in 2023. This included delivering $340k expansion across a $1.8M book of business in 2023.Focused on applying strategic approach to customer partnerships - delivering strategies to ensure retention, unlock expansion, and maximizing the impact of Alida’s solutions on customer business objectives to demonstrate value to C-suite. Show less Joined Alida (then Vision Critical), a Canadian cloud-based SaaS market research technology provider serving both B2B and B2C NA clients across the US and Canada. As a CSM in the mid-tier accounts CS org, managed a CAD $2M book of 10-12 West Coast accounts of $50k+ ARR. Logos were across a wide range of verticals including retail, healthcare, energy, tech & local gov.Main responsibilities were to enable Marketing, Insights and Product Research teams to get maximum value from Alida's software platform, through onboarding & consultation. Also responsible for customer account retention & securing subscription renewal. Show less

  • Principal Customer Success Manager, Global Enterprise Accounts

    Apr 2024 - now

  • Senior Customer Success Manager, Global Enterprise Accounts

    Jan 2022 - Apr 2024

  • Customer Success Manager

    Jan 2020 - Jan 2022