Rowan Elkirsh

Experience

• 

  Hilton Alexandria Green Plaza

  Aug 2016 - Aug 2016

  Food and Beverage Admin
• 

  Azur Hotels and Resorts

  Jun 2017 - Jul 2017

  Front Desk Representative
• 

  Hilton Alexandria Green Plaza

  Nov 2017 - Apr 2018

  Food And Beverage Admin

  •Handle all kinds of typing & filling administrative tasks in the office.•Arrange and inform all appointments for the F&B manager.•Handle all incoming phone calls in the office.

• 

  Hilton Alexandria Corniche

  Jun 2018 - Aug 2018

  Sales C&E agent

  • Arrange and conduct show rounds and site visits (customer Journey)• Preparing proposals for potential clients, assessing their needs.• Negotiating with clients• Monitoring events happening in the house• Planning contracted Social events, corporate meetings, conferences, and exhibitions• Handle groups from the room reservations to the last check-out, supervising any change or request.

• 

  Just Piece

  Sept 2018 - Aug 2019

  Customer Service Representative

  • Supporting consumers.• Providing great customer experience by managing customer’s expectations.• Resolving queries.• Offering in-depth product knowledge.• Monitoring and engaging consumer questions.• Ensuring the best consumer experience possible is provided.

• 

  Otlob.com

  Oct 2019 - Sept 2020

  Sales Executive

  • Maintain accurate records of all sales activities to analyze the sales prospects.• Receive the leads from the lead generation team, communicate with them, and convert the leads to sales.• Identify the clients who show an inclination towards the product but didn’t purchase it and follow up with these kinds of customers for special deals and offerings.• Create and conduct effective proposal presentations, negotiate and send Request of Proposal (RFP) quoting the rates and terms of conditions to sign the contract and bring client onboard with Otlob.com.• Encourage clients/ restaurants to upload menu pictures on Otlob site.• Maintain the record and inform the Management of contacted and not contacted leads and ensure that the records are entered into personal and automated follow-up processes.• Attain accurate and original logo and menu items picture from client restaurants.• Encourage the restaurant to subscribe to the online payment gateway.• Maintain accurate records of all sales and prospecting activities including:• Sales calls• Closed sales• Follow-up activities until restaurant goes live.• Report on daily basis restaurants visited and contacted. Show less

• 

  Talabat

  Sept 2020 - now

  • Manage critical partners with a high degree of complexity.• Ensure daily, weekly, and monthly targets are on track, and work with each team member to ensure high efficiency and effectiveness.• Develop and implement account management strategies to maximize partner success and revenuePersonally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.• Prepare regular reports on team and account performance for senior management.• Identify opportunities for process optimization and contribute to the development of best practices.• Drive pipeline and attainment against the team’s goals Show less • Maintain continuous business relationships with clients/ restaurants.• Provide excellent service and support in order to build a strong relationship and resolve operational issues between clients/ restaurant and company.• Make sure that the menus of the clients are up to date.• Advertisement sales: - Acquiring and maintaining pictures from brand menus, branding Talabat Stickers at restaurants, banners, and newsletter.• Generating food coupons, promotions, and vouchers from existing restaurants.• Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, check and resolve the reason, such as shutting down or stopping delivery.• Develop continuous marketing campaigns, activities, and offers to Talabat vendors in order to achieve sales growth.• Assure continuous updates to vendors’ data, including menus, branches, and prices.• Support the collection team through continuous communication with vendors to assure money collection from Talabat vendors.• Maintain accurate records of all sales and prospecting activities including: -• Closed/Deals & Follow-up activities.• Increased sales report after placing promotions, vouchers, and coupons.• Restaurant analysis sheet. Show less Responsible for the acquisition team in Alexandria• Achieve or exceed assigned Sales Targets.• Lead a team in reaching sales goals.• Providing sales staff with constructive feedback and assisting staff to reach their targets.• Attend meetings with team members parodically to observe Sales agent obstacles and resolve them.• Monitor the number of meetings and the number of closed deals for team members.• Encourage team members to maintain their record on Salesforce.• Monitor daily salesforce records for the team to ensure a 100% success ratio.• Attend and lead key potential vendor meetings.• Maintain easy flow of vendor on-boarding process with all stakeholders. Show less

  • Sr. Account Manager

    Jul 2024 - now

  • Account Manager

    Mar 2022 - Jul 2024

  • Team Lead Acquisition

    Sept 2020 - Feb 2022