Rakshith Mallikarjun, CSPO®

Experience

• 

  Titan Company Limited

  Aug 2015 - Jan 2021

  Product Management & Stakeholder Management• Increased product user base by 600% in 5 years, by high value feature prioritization & delivery of product backlogs.• Designed and developed an automated customer survey to monitor customer satisfaction for the processes and help achieve Net promoter score of 8.6• Led cross-functional 5-member team for successful version migration of BPM with 110+ processes becoming the first time in Asia for IBM BPM 8.6 version migration with a federation server set-up.• Saved 360+ man hrs./year by automating daily monitoring activities of 100+ processes & improved KPIs like SLA, response time for resolving client issues.Digital Transformation• Ensured cost saving of INR 50 Lakhs/year by designing end-to-end Contract Lifecycle Management solution and delivering it on time.• Facilitated Paperless office transformation and won ‘The Transformers’ award for providing Content Management solutions to a Travel and Expense Management process in a large-scale enterprise enabling mobility to 7000+ users on the go.Process Automation / Business Transformation• Increased process efficiency by 90% for dynamic gold rate price update in 460+ retail stores with SAP point-of-sale system helping the business achieve agility. • Orchestrated end-to-end Eyewear product life cycle tracking process and increased efficiency by 30% & enabled data-driven decisions thereby reducing Time-to-market Show less

  • Assistant Manager-IT

    Apr 2019 - Jan 2021

  • EXECUTIVE-IT

    Aug 2015 - Apr 2019
• 

  Accenture

  Jan 2022 - now

  Technology Consultant

  • Supported Business development team win deals worth $7 million in revenue by providing product demos and Pre-sales support.• Acted as a Product Manager for Finance and Operations add-on apps including ER report reconciliation enhancements, credit and collections control by performing activities such as sprint planning and sprint grooming.• Led Celonis POC with ticketing tool for one of the top US technology clients and helped win the deal.