Daniel Makau

Experience

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  Unilever Kenya Ltd

  Feb 2006 - Apr 2008

  HR Officer

  - Created policies to manage the third parties and tracking budget spend.- Managed internal welfare communications including employee inductions.- Facilitated the outsourcing of all non-core HR services to facilities management.- Developed KPIʼs and monitoring service level agreements.- Managed user and supplier complaints and ensured feedback on the same.- Settled in-coming expatriates.Managed the General Works Council /Link to Unionisable staff.Key Achievements:- Planned and executed the first ever company-wide out of office interaction across the board from union to senior management staff.- Successfully managed tender process for company travel and catering services worth approx. $1 Million annually.- Steered the completion of a job evaluation process for union cadre jobs. Show less

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  Ericsson Kenya Ltd

  Apr 2008 - May 2010

  Real Estate & Manager Projects

  - Managed all projects relating to Facility expansions in Kenya, Uganda, Rwanda and Tanzania.- Co-ordinated acquisition and fitted out of any required additional space in consultation with internal leadership.- Steered minimum requirement specification regarding health and safety for all sourcing of office space and relevant Furniture.- Drove and clearly documented all fit out projects to ensure delivery within budget and contract time. Budgets ranged from 0.4 M US$ to 1.5M US$.- Drove company brand portfolio where office space was concerned and ensured policy was followed as specified to ensure ergonomic excellence and employee satisfaction were achieved.- Ensured continuous maintenance to various properties in keeping with contract obligations both from Landlord for external fixtures and tenant for internal fixtures for five properties in three different locations - Kenya.- Managed supplier searches in conjunction with sourcing department with a bid to balance quality and cost efficiency.- Effected and enforced SLAʼs with suppliers.- Acted as the main link between senior management and suppliers ranging from presentations on project monitoring to steering stakeholder meetings.- Management and tracking of all office leases. Show less

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  ESBC Limited

  Jun 2010 - Mar 2012

  Operations Manager

  - Designed and implemented an operating manual for group function operations.- Refined and benchmarked HR Policy manual.Drove ISO 9000 preparedness and standardization for all units.- Managed all expansion fit out and refurbishment projects.- Custodian of company assets in all 4 locations including tracking of movement.- Managed 4 direct reporting General Managers and 11 indirect repartees - Split across 3 countries.

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  Mobile Decisioning (Mo-De)

  Mar 2012 - Jan 2014

  - Turnkey project solutions for Airtime Credit Services (ACS) deployment and other products.- Managed relationships with various Partner OPCO senior management.- MoDe Evacuation & Fire Marshall.Key Achievements:- Launched MTN Swaziland ACS.- Winner most innovative service 2013 AfricaCom Awards.- Launched MTN Rwanda ACS.- Launched MTN Congo Brazzaville ACS.- Launched MTN Liberia ACS.- Launched MTN South Sudan ACS. - Launched Zioncell Kenya- Managed and lead a team towards the attainment of 25,000 subscribers

  • Senior Project Manager

    Sept 2012 - Jan 2014

  • Group Head Of Division - ZionCell

    Mar 2012 - Oct 2012
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  Mo-De

  Feb 2014 - Jun 2017

  Global Engagement Manager

  - Delivered budget profitability and positive EBITDA during contract execution.- Responsible for the innovative growth strategy of client contract (MTN Group).- Managed client strategy for 10 geographies in South, East and West Africa serving 45 Million subscribers and $400 Million in sales annually.- Managed and developed frontline client engagement and serve as central point of contact for key clients for our flagship cash and airtime credit service (ACS).- Developed, deepened and maintained relationships with multiple points of contact at the clientsʼ organizations, enabling them to understand and address their complete needs.- Identified issues and potential concerns in the relationship and worked to rectify these (with sales, client relations, development, IT, other products).- Conducted quarterly business reviews with clients, and maintained open communication lines with senior management at the earliest opportunity on any issues impacting on client satisfaction.Key Achievements:- Profitable execution of the client contract 2015 & 2016 with a realization of 30% YoY growth over same period.- Managing partnerships across the Clients group with presence in ten countries including: South Africa, Cote dʼIvoire, Rwanda, Congo Brazzaville, Cameroon.- Alignment and high level interaction with procurement offices in MTN Dubai and MTN Group product ownership in South Africa. Show less

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  NIC Bank Limited

  Jul 2017 - Jan 2019

  Snr. Business Planning Manager

  Responsibilities:- Co-ordinating and driving timely execution of the Groupʼs Strategic projects in partnership with the relevant Business Units.- Ensuring delivery of key strategic projects for the bank and work closely with Business Managers to ensure that the right solutions are being built for the end user.- Ensuring that business Unit strategy is aligned to corporate strategy.- Ensuring that projects are commercialized and business case commitments are being met.- Working closely with internal and external resources to ensure delivery of projects on time and within budget.- Collecting information and generating reports that will actively monitor the progress of the execution of key Strategic Projects.- Using analytic dashboards to flag and highlight key deliverables.Key Achievements:- Set up a standardised Process of Project Management for the bank.- Worked cross functionally and developed a project Management Policy with a process adherence framework.- Trained Business Managers and Project Managers (both internal and outsourced) on the NIC Way of Project Management.- Set up Governance Routines at three levels – Innovation Council (led by the group MD), Innovation Committee & Steer Committee level.- All Business Managers and Project Managers were trained on the NIC Way of Project Management. Show less

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  NCBA Group

  Jan 2019 - Nov 2020

  Merger Integration Coach and Communications Lead

  Charged with Kenyan and Regional Support- Lead in the development and establishment of necessary work streams to deliver the functional integration of the two institutions – NIC bank and CBA bank.- Coach and provide quality control routines for the development of the master plans for various work streams in line with Shareholder and Board integration goals.- Establishing and execute a merger integration communication plan targeting all internal and external stakeholders, covering responsibility for all communication to staff, board and customers.- Coach the key support functions i.e. Group HR function, Group governance functions (Legal, Enterprise Risk, Credit Risk and Audit) and Group Marketing function integration management.- Regional Support: The role also entails Group ownership of the functional integration planning and execution for the Tanzanian and Rwanda subsidiaries supporting the CEOs.Key outcomes include delivery of master planning, execution and go live for Kenya, Rwanda and Tanzania. Manage execution of change management plans, feedback loops and supporting the ExCom on all staff and customer engagement planning. Show less

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  NCBA GROUP LTD

  Nov 2020 - now

  Senior Human Resource Business Partner – NCBA Group