Chaima Ben Hassine

Experience

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  Schneider Electric

  Oct 2005 - Jul 2007

  Marketing& Business Development Executive

  *Improving the commercial efficiency by :- Implementing a CRM tool (Customer Relationship Management ) - Creating a commercial report system to measure the commercial efficiency : a monthly report for sales people to inform on the commercial target achieved, the customer global situation, the market tendency, the competitors situation and the Schneider offer ( products, prices, commercial actions…etc.)- Setting up a Help Desk & Customer Care Center: a full process of improving customer satisfaction and complaint’s management*Improving the Web marketing strategy by:- Creating a targeted web communication strategy (newsletters, e-mailing, client follow-up…etc.) Show less

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  JALSS

  Dec 2008 - Apr 2009

  HR Administrative Assistant

  HR coordinator in charge of preparing teacher's schedules and payroll

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  International Coach Academy

  Apr 2009 - Jul 2011

  Professional Coach

  More than 80 hours of business coaching

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  Maille Club Group

  Feb 2012 - Dec 2012

  Responsable Formation et Recrutement

  In charge of Hiring, on-boarding, training and internal communication.

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  Air Liquide

  Jan 2013 - Apr 2016

  HR development & Training Manager

  Responsible for the company’s entire talent management process, and for interacting with all levels of managers regarding HR projects and policies, my duties included: • Work closely with line managers to define training needs, design and implement the training plan;• Develop criteria for evaluating effectiveness of training activities and regularly monitor and reports results to management, along with recommendations for improvement as appropriate. • Monitors and evaluates trainee's progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards.• Manage the performance management cycle;• Work actively with top management, line management and trade unions to review, update and define appropriate Job Profiles and Job descriptions;• Conduct periodic reviews of the local HR policies and procedures and improve them accordingly; • Manage special projects as designed by the corporate and implement them locally (HRIS, jobs & skills mapping, employee satisfaction survey); • Participate in Quality review board as Process owner, measure KPIs, prepare the quality reviews, conduct internal audits, and put in place required action plans (ISO 9001, 14001 & 22000). Show less

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  SunGard - now part of FIS

  May 2016 - Aug 2018

  Human Resources Business Partner & Talent Development Manager

  • Actively participate in recurrent meetings with Top and line management; • Design and implement an Induction Program for new joiners;• Coach senior managers and help them build effective strategies in managing their teams;• Highly participate in designing, developing and monitoring a local career initiative addressed to employees to help them choose and build the appropriate career path; • Work closely with line management to develop and retain talents (promotions, recognition programs, retention plans…etc)• Oversee the ‘English Learning Center’ and ensure a good service of English teaching is offered to the employees; • Work closely with top management and suggest new initiatives to enhance employee’s engagement; • Analyze Compensation & Benefits trends and metrics to ensure the salary strategy is equitable, attractive and aligned with the corporate’s strategy. • Conduct Exit Interviews with separating employees, analyze attrition trends and suggest ways to increase employee’s retention; • Analyze main HR KPIs, build-up required action plans and ensure their follow-up; • Supervise administrative tasks (contract preparation and delivery, probation period renewal, work certificate delivery…etc) ; • Manage performance management cycle by working closely with both levels of managers and corporate including developing and monitoring performance evaluations and performance development plans; • Manages and resolves complex employee relations issues reducing legal risks and ensuring regulatory compliance;• Help Business units identify the required training needs for their employees and define appropriate training paths;• Be an ambassador for the function and represent the company’s HR internally and externally. Show less

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  BOBST

  Aug 2018 - Apr 2019

  Human Resources Manager

  Being the HR Manager of the MEA Region for 5 locations (Tunis, Dubai, Lagos, Cairo and Jeddah, my duties included: • Manage HR practices (HR ops, training, FST regulation); • Act as the single point with the corporate HR team: Report KPIs, implement corporate projects, ensure communication from and to the entities. • Update and create appropriate HR processes and policies; • Maintain HR Master Database on SAP; • Oversee Payroll in the 5 locations;• Manage the hiring process;• Prepare salary reviews and benchmarks. Show less

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  SMG

  Jun 2019 - Jun 2020

  HR Strategy & Talent Development Director

  As the HR Manager of the group, my duties include:• Define the appropriate HR strategy aligned with the company values and the top management priorities • Support the whole company in its transformation • Reorganize the HR department • Digitize the HR activities and services

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  Consulting Firm

  Jun 2020 - Sept 2021

  Human Resources Development Expert
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  Avocats Sans Frontières en Tunisie - ASF

  Sept 2021 - Dec 2022

  Regional Human Resources Manager EuroMed
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  Laevitas

  Dec 2022 - Sept 2023

  Transition HR Manager
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  Spectrum Groupe

  Sept 2023 - now

  Chief Human Resources Officer