Anthony Reyes

Experience

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  La-Z-Boy Furniture Galleries

  Jun 2006 - Aug 2007

  Administrative Assistant

  I ran daily sales reports for management and the sales team. In addition, I scheduled all deliveries for our customers, while maintaining a good rapport with the warehouse personnel. I handled all customer service issues, including the resolving of said issues whether in the store or over the phone. I handled all of the store's cash transactions, including petty cash, and ran errands according the business' needs. I used the GERS system to enter in all customer orders/purchases, including custom orders. Show less

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  AmeriPath/Quest Diagnostics

  Aug 2007 - Jul 2012

  • Responsible for overseeing day-to-day operations of the front-end billing department through training, coaching, and motivating.• Working closely with the Billing Supervisor and upper-management team to evaluate and delegate work assignments to a staff of ten employees.• Ensured all CPT codes, ICD-9 codes, and other pertinent information related to the services were efficiently being billed out according to the received pathology reports from contracted clients spanning across Central and South Florida, resulting in increased revenue. Show less

  • Billing Group Lead

    Apr 2011 - Jul 2012

  • Billing Coordinator II

    Jul 2009 - Apr 2011

  • Coding Clerk

    Aug 2007 - Jul 2009
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  Cleveland Clinic

  Nov 2012 - Nov 2013

  Office Coordinator

  • Support the office of the department chair of Orthopedic Surgery and Patient Experience, along with the fellow Orthopedic/Podiatry physicians, caring for the Cleveland Clinic patients and assisting department clinical staff.• Organize the Foundations of Healthcare Communication courses for physicians of all specialties including arranging the course in conjunction with the Cleveland Clinic Ohio Campus, setting up physician registration, food/equipment/supply/IT preparations, and arranging for CME credits to be given per course - in order to continue to improve on providing world-class care to the Cleveland Clinic patients and increase CG CAHPS scores for the organization as a whole.• Identify CG CAHPS scores through organizational reporting measures and sending to the appropriate departments in order to celebrate the departmental successes and point out opportunities to improve upon.• Complete all areas of daily patient services including triaging phone calls, resolving patient issues while increasing patient satisfaction, registration, insurance/billing input and research, completion and proper filing of patient medical records. Show less

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  AdventHealth

  Feb 2014 - now

  -Maintains direct engagement and visibility into all consumer experience initiatives being solutioned, assessing design needs and executing market design activations.-Manages assigned portfolio of solution(s) – corporate or CFD-Specific – from initial design through activation, partnering with corporate consumer teams as appropriate, including Consumer Tech.-Responsible for management, evaluation and enhancement of overall experience strategies and their related implementation tactics, striving to improve the Consumer and Team Member experience-Deep understanding and proven track record of product management and user experience design with respect to Web, as well as the ability to provide broad influential leadership towards the development of Consumer- and employee-centric experiences.-Lead a cross-functional team of Product, UX, Technology & Operations team members to estimate, design, develop and deploy new consumer focused products through a development approach that leverages agile principles-Develop and support strategy for the interaction model, interaction design and user experience for Consumers and Team Members fusing the digital and the physical to create a simple and seamless experience-Ensuring new consumer focused products and/or enhancements are well integrated and vetted within the AdventHealth ecosystem (product lines/verticals/sites), including proactively partnering and collaborating with impacted upstream/downstream areas. Show less - Oversee AdventHealth’s Care Navigation program across all campuses and free-standing ERs in Central Florida.- Develop and implement process improvement initiatives.- Serve as liaison between Hospital and AdventHealth Medical Group to facilitate patient care coordination.- Developed and implemented direct scheduling pathway with AdventHealth Medical Group.- Build and maintain positive relationships with community providers, while creating care coordination pathways to secure patient discharge follow ups.- Manage and maintain Care Navigation metrics, including Scheduled Follow Up % rate and Employed-Provider Show Rate.- Perform regular auditing of process workflow to further support consistent outcomes and accountability. Show less Administers practice and organizational policies and procedures as directed in a consistent and timely manner. Coordinates/Evaluates daily operations of the assigned practice including clerical, nursing, specific functions and activities including information systems, accounting, human resources, payroll, material management engineering and other support services. Maintains practice during periods of staff absence, including the use/scheduling of the clerical/clinical floats that may be available. Screens, interviews and hires qualified applicants for open positions.Facilitates the professional development of staff. Accepts responsibility for maintaining and updating knowledge of all new and existing policies and procedures and educates staff. Assures compliance with local, state, federal rules and regulations and accrediting bodies, including OSHA, CLIA, ADA, and other regulatory entities. In addition, participates actively in safety, infection control and quality assurance efforts.Manages practice to budget.Responsible for the implementation of Medical Education responsibilities to respond as a First Aid Station to any declared disaster by the hospital.Meets monthly with the staff to inform them of needs, developments and receive information from them regarding the operation of their areas or department and maintains meeting minutes. Meets monthly with physicians/Medical Director to discuss administrative issues and carry out educational objectives of Medical Education.Works under pressure and stress, managing time effectively; Works well within the organizational framework to achieve hospital/departmental goals and objectives including, but not limited to the facility Business Plan. Show less • Managed daily logistics and operations for Florida Hospital Celebration Health’s Lifestyle Center, leading its team of allied health professionals.• Serve as the liaison for Florida Hospital Celebration Health and Florida Hospital Medical Group by facilitating and managing the continued success of The Center for Obesity Medicine and Florida Hospital Celebration Health’s Lifestyle Center.• Developed and managed office scheduling operations and logistics using Microsoft Outlook.• Lead and completed a project to allow the Lifestyle Center to bill insurance claims for healthcare services; the project began in the fall of 2014, and went live November 2015 - 2016 annual revenue was $200k over goal due to the project’s success.• Developed on-going programs and educational class series for nutrition and counseling to provide community outreach and education for potential patients.• Served on the Culinary Creation development team, designing recipes and concepts for pre-packaged meal system for patients and employees.• Filmed/produced/edited video content for various education video segments posted on hospital’s Facebook page, such as “Mental Health Mondays” to promote mental health awareness and further marketing expansion/growth.• Responsible for maintaining relationships with referring providers to establish rapport and increase physician referral volume by using sales and marketing tactics.• Served as a patient advocate in addressing concerns, developing solutions, and providing optimal level of patient experience. 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  • Consumer Product Manager

    Jul 2022 - now

  • Strategic Program Manager

    May 2020 - Jul 2022

  • Practice Manager

    May 2017 - May 2020

  • Office Manager & Coordinator

    Feb 2014 - May 2017