Molly Chapman Johnson

Experience

• 

  Inspirato

  Oct 2015 - Oct 2023

  • Subject Matter Expert in internal systems providing assistance to issues from over 700 employees across all roles• Executed SQL-driven database updates to rectify inaccurate data and alleviate disruptions in efficiency• Collaborated with Engineering and Product teams to report and resolve software bugs• Granted, adjusted, and removed access levels for employee onboarding, changes, and offboarding ticketing requests · Subject Matter Expert and certified System Admin of Zuora Billing Platform· Built, configured, and maintained new Zuora products including rate plans, charges, and price changes· Worked with stakeholders to confirm configuration is set up accurately and approved· Troubleshot and resolved various data issues in Salesforce and Zuora· Executed end-to-end testing through internal systems, ensuring everything is integrated and accurate · Subject Matter Expert on numerous internal systems and platforms used companywide, including Zuora, Salesforce, and Atlassian· Provided strategic support companywide delivering daily operating procedures and process · Troubleshot various system-related issues impacting customer experience· Advised internal teams on best practices and process adoption· Maintained excellent internal customer service · Assisted with managing member accounts for the Dallas marketplace including: · Interacting with high-end clientele on a daily basis · Tracking key account metrics· Strategized on how to increase member bookings, member engagement, and member retention· Executed on exclusive member events to enhance the overall member experience· Helped train and develop skills of new team members· Tracked KPI data for team and reported on solutions for improvement

  • Technical Support Lead

    Jan 2022 - Oct 2023

  • Revenue Operations System Lead

    Aug 2020 - Jan 2022

  • Revenue Operations Specialist

    May 2018 - Aug 2020

  • Personal Vacation Advisor

    Oct 2015 - May 2018
• 

  TextUs

  Nov 2023 - Jan 2025

  Sales Operations Analyst

  · Oversaw Sales team processes· Coordinated and managed process changes cross-functionally· Worked closely with Salesforce Administrator to develop and deploy technical changes to Salesforce· Assisted Sales members with customer quotes and other requests· Developed training materials and provide associated training· Developed sales and marketing reports to help identify areas for improvement and increase sales activity· Assisted in data audits and cleanup · Assisted sales managers with monthly reporting requirements Show less

• 

  Huron

  Mar 2025 - now

  Enterprise Salesforce Operations, Senior Associate