Ajay Sethi

Experience

• 

  One Touch Solutions

  Oct 2005 - Sept 2007

  Collections/Accounts Receivable Officer

  • This job involves dealing with the existing clients and negotiating regarding payments due on their home loans, personal loans, installment loans, credit cards and saving accounts.• Reconciling client’s loan/credit card/saving accounts to figure out why their accounts are with collections department.• Informing customers about legal consequences if their account remains due and negotiating for payments in accordance with applicable laws.• Educating customers about usage of loan accounts and credit cards and to avoid their account falling into collection department again.• Educating customers about modes of payment and updating customer’s records.Achievements:• Recognized and rewarded for being a team player.• Acknowledged for being result oriented and performing work under pressure. Show less

• 

  AIG

  May 2008 - Jun 2008

  Billing Officer

  • Quick learner and can do attitude as in very short period handling dishonors & credit card authorization on my own.• Had great results in quality control review and received on the spot award for showing commitment and team player abilities towards meeting team’s targets.• Proved my interpersonal skills in my role by communicating comfortably with people at all levels.• Worked as a contractor and joined AIG as one of their permanent employee.Achievements:• Awarded for good attention to detail. • Being approached internally for Commission Accounts Officer role within the organization. Show less

• 

  AIA

  Jul 2008 - Aug 2011

  • Proactively managing a portfolio of risk product claims (Life, Total Permanent Disablement and Income Protection) to achieve the organizational objective.• Assessing claims using medical, rehabilitation, financial, and legal evidence.• Communicating claim decisions to fund/clients through clear communication and written correspondence.• Improved the efficiency and quality of existing processes and systems by automating the processes.• Stayed back and assess claims on number of occasion in order to meet the desired service level agreements.Achievements:• Recognized and awarded for being a Team Player. • Positive feed backs from claimant and fund for being customer focused.• Appreciated by the staff members for automating the financial process. Show less • Looking after approx. 10,000 financial adviser with their commission inquiries including the even commission distribution.• Handing commission enquiries from Individual Advisers, Brokerages and Dealerships. Addressing complaints and generating alterations as necessary.• To ensure that no errors reach the advisers, altering commission errors by Journaling money to appropriate accounts in case of system or admin errors. • Helping advisers by making commission payment before our normal fortnight commission run (in special circumstances).• Issue Distribution Agreements after performing various background checks such as ASIC check, Banned & Disqualified Directors check, GST and ABN checks.Achievements:• Various on the spot awards on number of occasion for providing exceptionally good customer service.• Best team award in 2009.• Recognized and awarded in order to recover the outstanding balance from adviser and dealership.• Being approached internally for Claims Assessor role within the organization. Show less

  • Claims Assessor (Internally Promoted)

    May 2010 - Aug 2011

  • Commission Accounts Officer (internally Promoted)

    Jul 2008 - Apr 2010
• 

  MLC Limited

  Aug 2011 - Mar 2013

  Claims Assessor

  • Managed a reasonable size of portfolio for Income Protection, Total and Permanent Disablement, Trauma and Death claims. Responsible for paying and finalizing large amount of claims to keep Claim Reserves low.• Working closely with rehabilitation practitioners, lawyers and solicitors to create successful return to work strategies.• Communicating with influence and providing outstanding customer service to all stakeholders.• Initiating and participating in process improvement activities undertaken by the business in order to become a High Performance Organization (HPO).• Attend regular professional development courses and workshops to improve industry awareness and knowledge.• Comprehensive technical knowledge and exceptional negotiation skills for the Claims Management Process.Achievements:• Nominated to feature in “Imagine” - NAB’s End of Financial Year Presentation showcased amongst approximately 7,000 employees of NAB Wealth across the country to share one of many exceptional customer service experience.• Recognized and rewarded for successfully enduring cross-skilling across all major insurance products of MLC.• Appreciated and appointed as Subject Matter Expert (SME) for inducing automation of Medical Report Request Procedure.• Recognized and rewarded for being a team player.• Acknowledged for being result oriented and performing work under pressure. Show less

• 

  InsuranceLine

  Mar 2013 - Jan 2014

  Claims Assessor

  • Responsible for Investigation and analysis of Income Protection, Permanent Disability, Trauma and Death Claims.• Responsible for managing day-to-day assessing tasks including medical, financial, legal, investigative, occupational and rehabilitation assessments.• Proactively managing and closing claims in order to keep low claim reserves.• Delivering effective communication with influence and providing outstanding customer service to all stakeholders through active listening and empathetic methods.• Liaising directly with customers in order to provide regular updates on their claims and to keep a track of their return to work.Achievements:• Quick learner as handled the substantial size of claims portfolio within 1st week of employment commencement.• Recognized and rewarded for being a team player.• Acknowledged for being result oriented and performing work under pressure. Show less

• 

  AMP

  Feb 2014 - now

  • Senior Case Manager-Internally Promoted

    Dec 2017 - now

  • Insurance Claim Assessor (Group Life Insurance)

    Feb 2014 - now
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  Resolution Life

  May 2021 - now

  • Subject Matter Expert- Claims Management System ( Internally Promoted)

    Jan 2022 - now

  • Claims Capability Coach (Internally Promoted)

    Aug 2021 - Feb 2022

  • Quality Owner Claims (internally promoted)

    May 2021 - Aug 2021