Muhammad Khalid Mehmood

Experience

• 

  PTCL.Official

  Feb 2001 - Nov 2010

   Management ,maintenance, up keeping and rationalization of PTCL Broad Band systems in Bahawalpur Division spreading over three districts Managed the 48000 DSL and 1600 IPTV Multimedia & Broadband connections in 29 Telephones exchanges Managing daily Operation, provisioning, field support and fault management  Ensure excellent customer service by providing information, resolving problems, and answering questions for employees and customers. .  Maintain product presentation with specified standards in all areas in accordance with company policies. Prepare work schedules.  Providing guidance and motivating employees to achieve peak productivity and performance.  Assist in training of employees to enhance skills and to grow with the company.  Communicate any information regarding product, policies, training, techniques, and company promotions employees.  Provisioning of New Broad Band connections Fault rectification and field support to the valuable customers Carry out Statistical Reporting Performs statistical reporting and analysis for Business Intelligence to optimize sales. Carries out statistical reporting for the evaluation on Broadband aging. Evaluate and analyze package wise & Bandwidth wise BB reports on weekly basis. Coordinate with Regions & ISPs Administer broadband product using B&CC & coordinating with regions of PTCL. Handle Co-location issues of different ISP demanding space for the installation of their DSLAMs at different exchanges of PTCL in different Regions of Pakistan. Collaborate with IS Team & Revenue Wing Coordinate with IS team for the rectification/debugging of E-reporting errors. Coordinate with IS team for the incorporation of new reports for different analysis. Coordinate with the revenue department to analyze the billed subscribers and received revenue with the actual installations on monthly basis. Show less • The key responsibility of this position was to be the technical support the delivery solution and live event to our customer as a Systems/network Engineer, to provide technical support in a mixture of Operating system and IT areas. • Design and implement network infrastructure configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems.• Identify areas of operation that need upgraded equipment such as Routers ,RAS, PRIs, Core Switches, IDS, Firewalls, ARN, RAS, LAN, WAN, E1, Satellite Downlinks, modems, fiber optic cables, and telephone wires. Show less

  • Manager

    Nov 2007 - Nov 2010

  • NOC Officer

    Feb 2001 - Nov 2007
• 

  The Islamia University of Bahawalpur

  Nov 2010 - Dec 2018

  Additional Director IT

  1. Proposed, installed, and run a Tier II data center with Cisco, IBM, DELL servers, Core switches & Miscellaneous equipment.2. Proposed & Installed more than 16 Kilometers of fiber optics Local area network on campus3. Managed Existing People Soft Campus management system on telco-grade IBM servers4. Managed university website.5. Managed Linux servers, Cisco routers, switches, and more than 18000 LAN users for internet and LAN services.6. Expanded, install, and manage digital services to the Enterprise Network of three campuses of The Islamia University of Bahawalpur through DPLC and a point-to-point wireless network.7. Supervised People soft campus management solution team for integration with other web services.8. Introduced VPN services for digital library access.9. Integrated Authentication, Authorization, and Accounting (AAA) services using Mikrotik Cloud Routers.10. Integrated web services with Google LDAP service.11. Managed the Microsoft Windows Server 2016, Active Directory, and DNS services including Web Server. IIS 7,8 Apache Plus with FTP access.12. Proposed, install, and integrate 16 computer labs on three campuses of the university13. Managed Linux servers for LAMP Stack and Laravel-based web-based services14. Manage and customized Pfsense firewall for data center & web applications. 15. Proposed, Install a Cisco wireless network with two wireless Lan Controller 5508 with six hundred and twelve Cisco 1702 access points for the Smart campus.16. Integrate smart services with Eduroam.17. Proposed and installed an enterprise-level security surveillance system for three university campuses. 18. Installed and managed Moodle Learning management system on a Linux server19. Collaborate with IT and network Team. Show less

• 

  Cholistan University of Veterinary and Animal Sciences Bahawalpur

  Dec 2018 - now

  Director of IT

  • Work closely with various areas in the IT Team, such as Enterprise Architecture, IT Operations and Security as well as IT Governance and Compliance, and ensure adherence to agreed IT Service processes/documentation• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies• Managed Directorate of IT operational and strategic planning, budget preparation, including business requirements, project planning, and organizing and negotiating the allocation of resources.• Develop and manage the IT budget as per the departmental requirements;• Manage all hardware and software contracts and purchases as per the agreed budget;• Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.• Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.• Review and analyze the performance of IS systems. Show less