Maytal Auslender

Experience

• 

  Clalit Health Services

  Oct 2003 - Jun 2005

  Executive Management Assistant
• 

  Ben-Gurion University of the Negev

  Oct 2004 - Aug 2005

  Faculty Assistant
• 

  EL AL Israel Airlines

  Jul 2005 - Jun 2018

  • Managed a team of 11 direct reports, overseeing $85M in annual revenue and driving a 30% increase in sales by implementing strategic initiatives and improving customer service.• Initiated, developed, and implemented a unique online tool for delivering airfares quotes, resulting in a 150% increase in traffic, improved customer satisfaction +40%, enhanced SLAs, and boosted sales by $25M a year (+30% revenue).• Analyzed Data Warehouse (DWH) performance reports, sales forecasts, and revenue distribution to optimize sales strategies and inform leadership decisions through comprehensive presentations and annual reports.• Led negotiation processes to increase transactions, accelerate sales, and secure contracts, influencing major market share growth.• Planned and executed sales control procedures, leveraging digital tools and creating detailed reports to streamline operations and enhance efficiency increasing income from cancellation fees by $2M a year. Show less • Designed and implemented productivity models and spearheaded efficiency programs, including a custom CRM system, leading to significant cost savings and customer loyalty.• Planned, operated, and controlled the annual budget using integrated data mining tools for precise financial forecasting and management.• Created and delivered sales and marketing training courses for employee certification, conducted data analysis, and developed reports and presentations to drive organizational improvements and optimize performance. Show less

  • Sr. Manager, Sales Operations Manager

    Nov 2013 - Jun 2018

  • Sr. Program Manager (Planning & Data Analysis / Sales Support Manager)

    Aug 2009 - Oct 2013

  • Planning Engineer

    Jul 2005 - Jul 2009
• 

  Apple

  Jun 2021 - Jan 2022

  AI & ML Annotation Analyst

  • Played a key role in AI and ML, certified in bi-lingual markets to optimize SIRI's performance and significantly improve user experience.• Recognized to support both the US market and the Israeli market, evaluating system responses, grading tasks, and providing feedback to optimize SIRI's performance and significantly improve user experience.

• 

  Amdocs

  Jan 2022 - Aug 2023

  Technical Program Manager, Transformation Manager

  • Managed a multi-million-dollar budget for technology upgrade program, successfully upgrading 3 critical technologies and 13 end-of-life applications, collaborating with 60 stakeholders to ensure seamless transitions and minimal disruptions.• Achieved Subject Matter Expert (SME) status in a short time, leading programs for end-of-life technologies and onboarding teams to maintain operational continuity.• Recognized as a high performer for exceptional program management and technology upgrade delivery.• Led cross-functional teams for MUFG (Mitsubishi UFJ Financial Group), overseeing software technology upgrades to mitigate vulnerabilities and enhance risk profiles, ensuring alignment with scope, schedule, quality, and resource requirements.• Delivered software technology programs on time, within budget, and to high-quality standards, demonstrating hands-on leadership and meticulous program tracking.• Directed a multi-disciplinary program team in a matrix environment, effectively managing program domains, resolving issues, and ensuring alignment with policies, roadmaps, and constraints.• Utilized Jira, Confluence, and management tools to track program tasks, documentation, and deliverables, ensuring transparency and accountability throughout program lifecycles. Show less

• 

  Midland Credit Management, an Encore Capital Group Company

  Aug 2023 - now

  Senior Project / Program Manager, Change Management

  • Provide change management for high-impact programs, contributing to multi-million-dollar revenue, ensuring operational efficiency and strategic initiatives.• Lead critical legislative change programs to redefine consumer engagement strategies, significantly enhancing performance, revenue and compliance.• Deliver ESG (Environmental, Social, and Governance) initiatives, driving corporate volunteer initiatives and community contributions.