Derrick Abbey

Experience

• 

  VendScreen

  Jan 2013 - Jan 2016

  Deployment Lead

  I began managing and training a team of installers. Then I took on the responsibilities of inventory manager where I helped to develop processes and procedures for shipping receiving for the company. I then moved into customer support where I helped to develop our case management and support procedures. I was hired by USA Technologies when VendScreen was acquired by them.

• 

  USA Technologies

  Jan 2016 - Aug 2016

  Customer Service Specialist

  I handle all customer calls regarding the ePort interactive devices. I also handle account setup and technical support for the devices. In addition to customer facing roles, I provide reporting and KPIs to management and provide insight for future engineering projects.

• 

  OnCourse Learning

  Aug 2016 - Nov 2018

  Salesforce Administrator/ Contract Administrator

  I review and approve contracts for new and existing customers. I also assist the sales, customer service and accounting teams so that communication and customer hand-offs occur as seamlessly as possible. I help develop processes so that the sales, to support pipeline can run smoothly and efficientl.

• 

  Relias

  Nov 2018 - now

  • Salesforce Architect

    Feb 2021 - now

  • Senior Business Systems Administrator

    Nov 2018 - Feb 2021