HEMANTA MONDAL

Experience

• 

  Tulip Telecom

  Nov 2010 - Sept 2013

  RF Engineer- Operations

  Installation and configuration of Radio components Firepro BSR, SPR with WinboxRouters and Switch configuration of CE and PE end.Assisted other team members in providing next level Help Desk supportMonitoring and first level troubleshooting of RF links

• 

  Webel SMSCS Ltd.

  Oct 2013 - Jun 2022

  Orients team and other application users on changes in network configurations.Maintains data security and ensures integrity, protection of all client information.Updates and monitors security systems of network infrastructure.Coordinating with Ticket management team to ensure right ticket is been responded/resolvedGuiding Resolver/Troubleshooting team to perform more efficientlyConducts audits to ensure all processes that have been integrated into the system are working. Worked as NOC Engineer- Cisco collaboration, WBSWAN-SHQ. VoIP & VC Services. Cisco meeting Server , CMM, VCS, Expressway, Jabber and WebRTC related configuration and support. Cisco UCM, IMP, CME, EPABX, FXO and FXS implementations. Perform Ticket queue management to ensure right ticket is been responded and resolved, Perform FLT of incident to maintain maximum uptime during Prime business Hour. Generating daily and weekly VC and VoIP usage and link availability/performance reports.

  • Sr. Network Engineer- WBSWAN, R&S L3

    Jan 2018 - Jun 2022

  • Network Engineer- WBSWAN, UC/Collaboration/Voice L2

    Jan 2015 - Jan 2018

  • NOC Engineer- WBSWAN

    Oct 2013 - Jan 2015
• 

  BT Group

  Jul 2022 - now

  Providing in-depth technical solutions, Undertake Incident, Service Asset & Configuration Management. Tools and Scripting.Delivers accurate and timely reporting and related insights in respect of key performance metrics and operational efficiency.Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents.Carries out the Service Operations initiatives and ensures that services are aligned to the client's business requirements.

  • Technical management professional

    Feb 2024 - now

  • Sr. Engineer - Data

    Jul 2022 - Jan 2024