Steven Dorman

Experience

• 

  NSW State Archives

  Apr 2018 - Nov 2019

  As a technical specialist, I was the key point of contact for all IT systems and specialist digitisation work within the Digitisation and Imaging Services department.Duties included:- Creation and maintenance of project reporting/management tools- Analyse project data and create forecasts and reports- Provide direction and advice to Team Leaders in digitisation best practices and project management techniques- Liaise with project teams and ensure all projects are running effectively- Ensure the department was operational and was satisfying its service level agreements- Maintenance of equipment and asset register- Sourcing and Procurement of equipment and supplies- Leading a specialised imaging team- Communication with internal and external stakeholdersKey Achievements:- Built an asset register, providing clear insight into all technical assets within the department. Show less As a leading hand within the Digitisation and Imaging Services department I was responsible for the management and operations of multiple projects.Duties included:- Lead a team of staff in the process of digitisation across multiple projects.- Setup and maintain procedures and guidelines for staff to follow- Create and analyse project data and statistics- Communication with internal and external stakeholders involved in projects- Maintenance and technical solutions for all digitisation equipment- Quality assurance of staff's work before client receives their requested servicesKey Achievements:- Created a project management system utilising MS Office tools to automate traditional administration tasks, such as project financials, staff performance, auditing and milestone tracking.- Completion of multiple projects within their set deadlines and surpassed profit forecasts. Show less As a Digital Technical Officer my role was primarily focused on the digitisation of records and administrative services to set service level agreements.Duties Included:- Preparation of documents, ready for digitisation- Scanning of a variety of different mediums including; documents, photos, x-rays and negatives- Advanced knowledge of Kodak Alaris Capture Pro software- Use of database systems such as O'Neils RS-SQL software- Use of HPE RM8- Indexing of digital assets within Microsoft ExcelKey Achievements- Constantly surpassing set KPI's to a high standard Show less

  • Technical Specialist, Digitsation & Imaging Services

    Oct 2019 - Nov 2019

  • Leading Hand, Digitisation & Imaging Services

    Jul 2019 - Oct 2019

  • Digital Technical Officer (Digitisation)

    Apr 2018 - Jul 2019
• 

  NSW Department of Planning and Environment

  Jan 2019 - May 2019

  Technical Officer (Digitisation)

  I Led the economic mineral and resources collection (ERMC) project to capture and index the NSW mineral collection.

• 

  North Sydney Council

  Dec 2019 - Jun 2022

  Maternity leave cover significantly progressing NSC digital transformation efforts.Duties include:- Facilitating workshops and elicitation of requirements from various stakeholders- Project management of key strategic projects across the organisation.- Development of key internal ICT policies and strategies.- Provide key advice to ICT Strategic Group and Directors.Key Achievements:- Coordinated technology responses to key challenges developing from the Covid-19 pandemic.- Implemented an end-to-end ITSM solution, re-engineering processes and aligning ICT team to ITIL practices, achieving a 95% CSAT score within one month of go-live.- Rollout and installation of videoconferencing enabled meeting rooms.- Co-developed ICT Strategy for 2021/22 – 2025/26 period. Show less Conducting records and document management processes to ensure the organisation complies with its obligations under State Records Act 1998. Duties include:- Registration of inbound and outbound documentation to Council- Maintenance and retrieval of physical files from off-site storage depot- Leveraging RPA technology to automate records capture- Digitisation of paper-based formsKey Achievements:- Renewed the current tender opening / tender registration processes, streamlining the workflow by leveraging current IT systems- Review of current business processes and EDRMS configuration and advocated for a wider organisation recordkeeping review to be conducted- Transformation of manual processes utilising RPA technology and online form solutions Show less

  • Information Management Officer

    Apr 2021 - Jun 2022

  • Business Analyst

    Apr 2020 - Mar 2021

  • Information Management Officer

    Dec 2019 - Apr 2020
• 

  NSW Department of Customer Service

  Jun 2022 - now

  As a leading project manager within the Infrastructure Transformation program, I am responsible for leading multiple large initiatives within the GovConnect environment. Projects: - Currently managing a stream of work to uplift capability within the GovConnect network. - Led a service transition project to onboard an independent agency of over 160 FTE onto the GovConnect Shared Services model. - Upgrade of wireless network to Wi-Fi 6 across 130 Service NSW frontline sites achieving an increase of 47 percentage points in employee sentiment about their Wi-Fi experience. Show less

  • Security Project Manager

    Nov 2024 - now

  • Senior IT Project Manager

    Jun 2022 - Oct 2024