Nir Shefet

Nir Shefet

Data Collector and Analysis

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location of Nir ShefetPetah Tikva, Center District, Israel

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  • Timeline

  • About me

    Global Customer Service Team Leader at HP | Management | People | Digital Transformation | Customer Success | Knowledge Development | Product Management

  • Education

    • Afeka Tel Aviv Academic College of Engineering

      2008 - 2012
      Bachelor’s Degree Engineering/Industrial Management 90
  • Experience

    • Redwood International Sports

      Jan 2009 - Jan 2012
      Data Collector and Analysis

      • Collect and analyze data while making decisions in real time while watching live soccer games.• Train and mentor new employees. Assess data collection and improve the employee’s data accuracy.• Looking for new ways to explore, measure and better understand the game.

    • Tiny Love

      Jan 2012 - Jan 2017
      Project Manager

      • Led the project timeline, planning, goals, and KPIs.• Responsible for the product's Safety & Quality from development to production.• Knowledge creation and trainings, continuous improvement, and cost reduction.• Led root cause analyzing program using ERP Priority. Defining corrective and preventive actions.

    • HP

      Jan 2017 - now

      Managed team of Trainers and Instructional Designers, responsible for learning development using innovative tools like Virtual Reality, e-learning, webinars, 3D videos integrated in our courses (Hybrid, Remote, F2F). • Defining NPI training strategy and pedagogical processes to support business growth.• Managing the operation of HP Indigo Learning Academy facility which annually hosts hundreds of learners and thousands more online, using advanced learning technologies to improve retention and learning curve. Using Docebo LMS for certification and analysis.• Led the first Virtual Reality training program at HP, as part of a state-of-the-art hybrid course.• Working closely with Product Managers, R&D, regional Learning Academies, and field support engineers, increasing the knowledge level and skills to support our customers.• Empower the employees – mentor, guide, create an environment for them to grow. Show less

      • Global Customer Success Team Leader

        Aug 2021 - now
      • Learning and Development Team Leader

        Feb 2019 - Aug 2021
      • Planning & Service Project Manager

        Jan 2017 - Feb 2019
  • Licenses & Certifications