Jin Sol Kim

Experience

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  AROMA ESPRESSO BAR

  Aug 2013 - May 2014

  Barista

  • Brewed quality beverages and followed each customer’s preferences to make sure that each customer was satisfied• Collaborated with different parts of the operations to ensure the customers received their full orders efficiently

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  Royal Boonshik

  Mar 2015 - Mar 2016

  Waiter

  • Handled the table bookings, informed customers about food preparation details, and communicated specific customer needs to the cooks• Maintained proper dining experience and ensured the quality of the food being served

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  Sheraton Centre Toronto Hotel

  May 2015 - Sept 2015

  Front Office Intern

  • Supported and assisted the front office manager with training and directing front desk staff and operators• Tracked Guest Experience Index & assisted with reviewing and responding to guest survey• Reviewed groups arrival requirements on a daily basis. Helped assigning rooms to all VIP guests and coordinating with Housekeeping

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  Ryerson University Housing and Resident Life

  May 2016 - Aug 2016

  Guest Service Agent

  • Provided efficient and friendly experience to guests from arrival to departure• Increased in job flexibility through cross training in Operations/ Housekeeping and Night Auditing• Provided service beyond the guests’ expectation to ensure their stay was memorable

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  Granite Club

  Jan 2017 - Apr 2017

  Intern

  While interning at Granite Club, I was able to see all the inside and outs of the operation of Private Club. Gained abundance of experience in Food, Guest Experience, and general operation.

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  Power to Change

  May 2017 - now

  Commissioned Staff