Jin Sol Kim

Jin Sol Kim

Barista

Followers of Jin Sol Kim7 followers
location of Jin Sol KimToronto, Ontario, Canada

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  • Timeline

  • About me

    Pursuing career in Customer Service Management

  • Education

    • Ryerson University

      2012 - 2017
      Bachelor's degree Hospitality and Tourism Management

      Activities and Societies: Agape Impact - President / Regional Student Representative

  • Experience

    • AROMA ESPRESSO BAR

      Aug 2013 - May 2014
      Barista

      • Brewed quality beverages and followed each customer’s preferences to make sure that each customer was satisfied• Collaborated with different parts of the operations to ensure the customers received their full orders efficiently

    • Royal Boonshik

      Mar 2015 - Mar 2016
      Waiter

      • Handled the table bookings, informed customers about food preparation details, and communicated specific customer needs to the cooks• Maintained proper dining experience and ensured the quality of the food being served

    • Sheraton Centre Toronto Hotel

      May 2015 - Sept 2015
      Front Office Intern

      • Supported and assisted the front office manager with training and directing front desk staff and operators• Tracked Guest Experience Index & assisted with reviewing and responding to guest survey• Reviewed groups arrival requirements on a daily basis. Helped assigning rooms to all VIP guests and coordinating with Housekeeping

    • Ryerson University Housing and Resident Life

      May 2016 - Aug 2016
      Guest Service Agent

      • Provided efficient and friendly experience to guests from arrival to departure• Increased in job flexibility through cross training in Operations/ Housekeeping and Night Auditing• Provided service beyond the guests’ expectation to ensure their stay was memorable

    • Granite Club

      Jan 2017 - Apr 2017
      Intern

      While interning at Granite Club, I was able to see all the inside and outs of the operation of Private Club. Gained abundance of experience in Food, Guest Experience, and general operation.

    • Power to Change

      May 2017 - now
      Commissioned Staff
  • Licenses & Certifications

    • Food Handlers Certification by TrainCan Inc.

      TrainCan, Inc.
  • Honors & Awards

    • Awarded to Jin Sol Kim
      HTL 501 Advanced Service Management Award Ryerson University Oct 2016 • For outstanding and most creative project in the class of 2015
    • Awarded to Jin Sol Kim
      Employee of the Month | Ryerson Housing and Residence Life Ryerson Housing and Resident Life Jul 2016 • For providing excellent service to the guests and going beyond what was expected
  • Volunteer Experience

    • Member

      Issued by Global Youth Mission on Jan 2012
      Global Youth MissionAssociated with Jin Sol Kim