David-Paul Ivanciuc

Experience

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  UPC Romania

  Jan 2010 - Jan 2014

  Coordinating CSR teams & call centre operations following company KPIs. Ensuring call centre operations are at 100% up-time and that our customers benefit from full tech & general services support.Developing and optimizing call centre workflows and procedures. Testing and deploying a variety of applications from networking tools to customer-oriented services. Leading customer care & customer experience projects.Working in multiple environments: CRMs, client & server-side apps., networking tools, provisioning of services, e-mail, quality of service and KPI dashboards, databases and reporting tools. Weniger anzeigen

  • Technical Help Desk Team Leader

    Aug 2012 - Jan 2014

  • Trainer Customer Support & Customer Experience

    Jun 2011 - Aug 2012

  • Customer Service Representative - Technical Support

    Jan 2010 - Jun 2011
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  Jolly Cluj

  Jan 2014 - Jan 2021

  Coordinating and controlling the firm's compartments by its short, mid and long term strategy.Key responsibilities:- Taking part in strategic decision making and implementation- Reporting and analyzing key operational indicators- Managing the supply chain and acquisition of goods and services- Budgeting and resource allocation- Continuous development of sales channels- Creating and implementing standard operating procedures- Coordinating each compartment through their respective coordinator. Weniger anzeigen

  • Business Consultant

    Jan 2021 - Jan 2021

  • Managing Director

    Jul 2019 - Jan 2020

  • Commercial Director

    Jan 2018 - Jun 2019

  • Operations Manager

    Jan 2015 - Jan 2017

  • Marketing & Online Coordinator

    Aug 2014 - Jan 2015

  • HR Coordinator

    Jun 2014 - Aug 2014

  • Process Consultant

    Jan 2014 - Jan 2014
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  Liber-profesionist

  Jan 2019 - now

  Senior Business Analyst & Presentation Expert

  A to Z presentation creator with a business background.I create high-impact, compelling presentations for people and companies all over the world.450+ projects delivering conference/keynote presentations, business proposals, product presentations, pitches, company overviews and capability statements.

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  Myriad Ventures

  Jan 2021 - now

  External Partner - Business Planning, Analysis & Presentation Expert

  I work with Myriad to consult startups and scaleups on areas like presentations, proposals, business planning, business strategy, business analysis, and business models including monetization strategies, go-to-market plans, financial planning, project budgeting and funding campaigns.We deliver business plans, market reports, financial plans, and world-class presentation materials, including investor and sales decks.

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  Creative Dock Group

  Jan 2022 - now

  Pitch Maker

  Pitch maker for the largest independent corporate venture builder in Europe and MENA.

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  Presentology

  Jan 2023 - now

  Founder

  I founded Presentology to share my knowledge of presentations with people all over the world. Follow me for more news and insights on the art of presentation and storytelling.

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  Nemawashi

  Apr 2023 - Apr 2024

  Business Analyst & Exit Advisor

  Together with the Nemawashi team, I assist our clients with business analysis and recommendations on how to improve performance prior to a business sale.